At a Glance
- Tasks: Lead a vibrant team in delivering exceptional hospitality at our beautiful country pub.
- Company: Join the Little & Large Pub Company, known for great food and genuine service.
- Benefits: Enjoy competitive salary, staff meals, discounts, and career progression opportunities.
- Other info: Work in a stunning location with a passionate team dedicated to excellence.
- Why this job: Make a real impact in a supportive environment while developing your hospitality career.
- Qualifications: Previous management experience in hospitality and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Leicester Arms is looking for an experienced, energetic and hands-on Assistant General Manager to join our management team at our beautiful country pub and inn in the heart of Penshurst. Part of the Little & Large Pub Company, The Leicester Arms combines a busy restaurant and bar with 11 individually designed bedrooms, private dining, events and a large garden. Following an extensive refurbishment, the pub has established itself as a destination for great food, drinks, stays and genuine hospitality.
We’re looking for someone who loves being on the floor, enjoys leading a team and understands that great hospitality comes from consistently getting the little things right.
The Role
Working closely with the General Manager, you’ll play a key role in the day-to-day running of the business and help ensure consistently high standards across food, drink, bedrooms and guest experience. Your responsibilities will include:
- Leading busy restaurant and bar services
- Supporting the General Manager with the daily operation of the business
- Training, developing and motivating the front-of-house team
- Ensuring consistently high standards of guest service
- Managing shifts, briefings and team deployment
- Handling guest feedback and resolving issues professionally
- Maintaining high standards of cleanliness, presentation and attention to detail
- Supporting bedroom operations and ensuring our accommodation standards are maintained
- Helping manage rotas, labour costs and payroll controls
- Monitoring sales, service standards and key operational KPIs
- Supporting stock control, ordering and cash management
- Helping deliver private events, celebrations and functions
- Ensuring company procedures, licensing, health & safety and compliance standards are followed
- Supporting recruitment, onboarding and ongoing team development
- Taking responsibility for the venue when the General Manager is not present
About You
We’re looking for someone who:
- Has previous management experience within a quality pub, restaurant, hotel or hospitality business
- Is confident running a busy service
- Is naturally warm, engaging and guest-focused
- Has strong leadership skills and enjoys developing people
- Leads from the front rather than managing from the office
- Has excellent attention to detail
- Understands commercial performance, labour management and cost control
- Is organised, reliable and comfortable taking responsibility
- Can remain calm and professional in a fast-paced environment
- Wants to progress their hospitality career within a growing independent pub company
- Experience within a business combining food, beverage and bedrooms would be particularly beneficial.
What We Offer
- Competitive salary dependent on experience
- Full-time management position
- Staff meals while on duty
- Staff discount across Little & Large Pub Company venues
- Training and development
- Genuine opportunities for career progression
- The opportunity to work within an ambitious independent hospitality company
- A beautiful working environment in the heart of the Kent countryside
- A supportive senior management team with the opportunity to make a genuine impact on the business
At Little & Large, we believe it’s the little things that make the large difference. We’re looking for an Assistant General Manager who shares that philosophy and takes real pride in delivering exceptional hospitality. If you’re an ambitious hospitality manager looking for your next challenge, we’d love to hear from you.
Assistant Manager employer: The Leicester Arms Country Inn
The Leicester Arms Country Inn offers a dynamic and supportive work environment where creativity in the kitchen is encouraged. With a focus on fresh, seasonal ingredients, employees have the opportunity to develop their culinary skills while being part of a passionate team dedicated to delivering exceptional dining experiences. Located in the picturesque setting of Penshurst, this role not only promises professional growth but also a chance to be part of a community that values quality and teamwork.
Contact Details:
The Leicester Arms Country Inn Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Leicester Arms Country Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Leicester Arms Country Inn
Don't be shy about reaching out to The Leicester Arms Country Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Leicester Arms Country Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Leicester Arms Country Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
