Uk & Ireland Customer Operations Intern in Slough

Would you like to develop your Customer Operations knowledge, harnessing your energy and desire to help grow the LEGO brand? The LEGO Group is looking for a passionate Customer Operations intern with a focused problem-solving mindset and can-do attitude to come and join our Operations team in a full-time role for 12 months. You will support a number of customer accounts, processing their orders, ensuring they have the right stock and managing any claims. You will help facilitate commercial execution on one of the most beloved brands in the world, ultimately supporting our mission to inspire and develop the builders of tomorrow.

Application Requirements

• A current CV detailing your education and/or relevant experiences.
• A cover letter describing why you are interested in and a good fit for this internship as well as your availability (start date / duration / weekly hours).

Eligibility criteria

• Internship Dates: 13th July 2026 to 23rd July 2027.
• This internship is full-time (37.5h/week), based in our Slough office (minimum 3 days/week on site).
• Candidates must be 18+ years of age (at the time of contract starting on 13th July 2026) and have the right to work in the UK for the full duration of the internship.
• Candidates must be enrolled (at the time of application) in higher education or an equivalent training program/scheme/course. The intention is that the candidate will return to higher education/training on completion of the internship period.

Core Responsibilities

• Work to ensure product launch and promotional campaign timings are met in-line with the LEGO Group internal processes.
• Provide a key point of internal/external contact for all matters relating to short-term flow of goods and order management for specific customers.
• Process and resolve customer claims and ensure available credit is sufficient for orders.
• Embrace continuous improvement mindset and work to improve functional day to day processes for the team.
• Actively review customers weekly orders vs stock and sales data. Supporting the Customers and the Business Unit's inventory management agenda.

The Customer Operations team is responsible for all LEGO UK & Ireland order management, inventory management and handling of customer claims. The team works with a variety of external customers ranging from major multinational retailers to local businesses. It is a fast-paced area which rewards planning and a collaborative approach. As part of the team, you will help to optimize the flow of goods and collections for the LEGO Group.

In return, we will empower you to succeed and develop in a wonderful team committed to bolstering business growth and ultimately to put phenomenal toys into the hands of happy children.

Do you have what it takes?

• Proven interest in Customer Operations and or Supply Chain.
• Excellent communication skills both verbally and in writing (English proficiency).
• Ability to analyse large data sets and distill insights.
• Impeccable attention to detail.
• Knowledge of Microsoft Office Tools (incl. Excel).
• Ability to collaborate and work within a team.
• Can do attitude and ability to juggle multiple projects at once.
• Proactivity and confidence to make decisions, manage expectations and meet deadlines.

Please note Intern compensation and benefits will be addressed during the initial interview stage. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What's in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career. Then make it real. Join the LEGO team today.