At a Glance
- Tasks: Help LEGO fans worldwide with their queries in English and Slovenian.
- Company: Join the iconic LEGO team and be part of a vibrant community.
- Benefits: Enjoy flexible hybrid work, competitive salary, and amazing perks.
- Other info: Full training provided, with opportunities for career growth and a fun work environment.
- Why this job: Create magical moments for fans while developing your customer service skills.
- Qualifications: Fluency in English and Slovenian, plus a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Just imagine joining a team that speaks a world of different languages. Now experience it for real. As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans.
This is a permanent contract with a start date of the 27th of April 2026. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in‑person training will be given with an up to a 3‑week induction followed by on‑the‑job support. We also offer ‘Best of Both’ – our hybrid‑work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down rare parts. Together, we’re crafting new ways to connect with fans all around the globe.
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Slovenian.
What you’ll be doing
- Respond to consumers in both English and Slovenian - spoken and written.
- Engage with consumers via phone and email, handling a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now.
What’s in it for you?
- Family Care Leave – Enhanced paid leave options for those important times.
- Insurances – Life and disability insurance for all colleagues.
- Wellbeing – Resources and benefits to nurture physical and mental wellbeing and build community.
- Colleague Discount – Generous discount available from day 1.
- Bonus – Rewarded through our bonus scheme when goals are reached.
- Workplace – Assigned a primary location; hybrid policy averages 3 days per week in the office.
Required Skills and Languages
- Customer Service
- Problem Solving
- English (fluency)
- Slovenian (fluency)
Join the LEGO team today.
Hybrid Bilingual Customer Service Advisor Slovenian/English in Slough employer: the LEGO Group
LEGO is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With a competitive salary, generous benefits including enhanced family care leave and life insurance, and a unique hybrid work model, employees enjoy the flexibility to balance their professional and personal lives. The company prioritises employee growth through comprehensive training and a supportive environment, making it an ideal place for those passionate about delivering outstanding customer service to LEGO fans worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Bilingual Customer Service Advisor Slovenian/English in Slough
✨Tip Number 1
Get to know the company culture! Before your interview, dive into LEGO's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your bilingual skills! Since you'll be engaging with fans in both English and Slovenian, brush up on your language skills. Try role-playing common customer scenarios to feel more confident during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled tricky situations. This will demonstrate your ability to handle the diverse queries LEGO fans might throw your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the LEGO family right from the start!
We think you need these skills to ace Hybrid Bilingual Customer Service Advisor Slovenian/English in Slough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for LEGO and customer service shine through. We want to see how much you care about creating magical moments for fans!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your bilingual skills in English and Slovenian. We love seeing how your unique experiences make you the perfect fit for our team.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for strong communication skills right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, it shows us you’re serious about joining our awesome team.
How to prepare for a job interview at the LEGO Group
✨Brush Up on Your Language Skills
Since you'll be communicating in both English and Slovenian, make sure you're comfortable switching between the two. Practise common customer service phrases and responses in both languages to show your fluency and confidence during the interview.
✨Know Your LEGO Stuff
Familiarise yourself with LEGO products, their history, and common customer queries. Being able to discuss specific sets or popular themes can impress the interviewers and demonstrate your passion for the brand.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to think on your feet or adapt to unexpected challenges, as this role will require quick thinking and creativity.
✨Embrace the Hybrid Work Model
Understand the benefits of the hybrid work approach and be ready to discuss how you can thrive in both remote and in-office settings. Highlight your ability to manage time effectively and stay motivated while working from home.
