At a Glance
- Tasks: Help LEGO fans worldwide by responding to queries in English and Slovenian.
- Company: Join the iconic LEGO team with a vibrant, multilingual culture.
- Benefits: Enjoy competitive salary, bonuses, hybrid work, and generous discounts.
- Other info: Flexible shifts and a supportive environment for personal growth.
- Why this job: Create magical moments for fans while building strong relationships.
- Qualifications: Fluency in English and Slovenian, plus customer service skills.
The predicted salary is between 25000 - 32000 £ per year.
Just imagine joining a team that speaks a world of different languages. Now experience it for real. As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans.
This is a permanent contract with a start date of the 27th of April 2026. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in‑person training will be given with an up to a 3‑week induction followed by on‑the‑job support. We also offer ‘Best of Both’ – our hybrid‑work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down rare parts. Together, we’re crafting new ways to connect with fans all around the globe.
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Slovenian.
What you’ll be doing
- Respond to consumers in both English and Slovenian - spoken and written.
- Engage with consumers via phone and email, handling a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now.
What’s in it for you?
- Family Care Leave – Enhanced paid leave options for those important times.
- Insurances – Life and disability insurance for all colleagues.
- Wellbeing – Resources and benefits to nurture physical and mental wellbeing and build community.
- Colleague Discount – Generous discount available from day 1.
- Bonus – Rewarded through our bonus scheme when goals are reached.
- Workplace – Assigned a primary location; hybrid policy averages 3 days per week in the office.
Required Skills and Languages
- Customer Service
- Problem Solving
- English (fluency)
- Slovenian (fluency)
Join the LEGO team today.
Customer Service Advisor – Slovenian Speaking in Slough employer: the LEGO Group
LEGO is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With a competitive salary, generous benefits including enhanced family care leave and life insurance, and a hybrid work model that promotes work-life balance, employees are empowered to grow both personally and professionally. Join us in crafting magical moments for fans worldwide while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Slovenian Speaking in Slough
✨Tip Number 1
Get to know the company culture! Before your interview, dive into LEGO's values and mission. This way, you can show how your vibe matches theirs, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in English and Slovenian, be ready to demonstrate your abilities. You could even prepare a short introduction in both languages to impress your interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Advisor – Slovenian Speaking in Slough
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for LEGO and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating magical moments for our fans.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your skills in both English and Slovenian. We love seeing how your unique experiences can help us connect with our diverse community of LEGO fans.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Customer Service Advisor role. Avoid jargon and keep it friendly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at the LEGO Group
✨Brush Up on Your Language Skills
Since you'll be communicating with LEGO fans in both English and Slovenian, make sure you're comfortable switching between the two languages. Practise common customer service phrases and responses in both languages to show your fluency and confidence during the interview.
✨Know Your LEGO Stuff
Familiarise yourself with LEGO products, especially the ones that are popular or have had recent releases. Being able to discuss specific sets or answer questions about them will demonstrate your passion for the brand and your ability to engage with customers effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think of scenarios where you had to think on your feet or adapt quickly to a situation. This will highlight your problem-solving abilities, which are crucial for a Customer Service Advisor role.
✨Emphasise Your People Skills
Customer service is all about building relationships. Be ready to share experiences where you've connected with customers or colleagues in a positive way. Show your energy and compassion, as these traits are key to creating magical moments for LEGO fans.
