At a Glance
- Tasks: Help LEGO fans through phone, email, and chat while creating magical experiences.
- Company: Join the iconic LEGO team in a fun and dynamic environment.
- Benefits: Enjoy flexible hours, discounts, bonuses, and wellbeing resources.
- Other info: Comprehensive training provided with excellent career growth opportunities.
- Why this job: Be part of a creative journey inspiring the builders of tomorrow.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 25000 - 29120 £ per year.
Just imagine putting play at the heart of customer service. Now make it real. As part of our Customer Service Advisor team, you'll be at the centre of the action, helping bring joy to LEGO® fans every single day. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?
If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, this could be the perfect role for you.
About the Role
We’re looking for Customer Service Advisors to join the LEGO team in Slough, UK. This is a permanent, part-time position supporting our weekend operations. To set you up for success, you’ll complete a comprehensive five-week training programme before moving into your regular working pattern.
Training Period (First 5 Weeks – Full-Time)
- During your first five weeks, you’ll attend full-time training at our Slough office: Monday to Friday from 9.00am until 5.15pm
- 3-week classroom induction programme
- 2 weeks of on-the-job support and coaching
- Full attendance is required throughout the training period
Regular Working Pattern (Part-Time)
- Once training is complete, you’ll move to a part-time schedule consisting of:
- Every Saturday and Sunday: 9:00am – 4:30pm
- Plus 1 or 2 weekday shifts: 11:00am – 7:15pm (2 weekday shifts 3.30pm – 7.15pm also an option)
- You will be able to select your weekday shifts to accommodate your own and the business needs.
- Office attendance required on a daily basis for the first 5 weeks and a minimum of twice a week after training (one of those days would be at the weekend)
What You’ll Be Doing
- Supporting LEGO fans through phone, email, and chat
- Helping customers with orders, accounts, replacement parts, gift cards, and product questions
- Investigating and resolving queries using a variety of internal systems and tools
- Creating positive experiences that reflect the LEGO brand
- Working collaboratively with colleagues to deliver exceptional service
Why You’re a Great Fit
If you can keep cool when LEGO minifigures are losing their heads, we’d love to hear from you. You’ll bring empathy, positivity, and strong communication skills, helping create memorable experiences for LEGO fans.
Do you have what it takes?
- Strong spoken and written English communication skills
- Previous customer service experience, ideally in retail, hospitality, contact centres or similar customer-facing environments
- Confidence using multiple systems and digital tools
- Excellent problem-solving and attention to detail
- Ability to multitask and prioritise effectively
- A friendly, collaborative, and customer-focused approach
Ready to Join the LEGO Team?
If you’re excited about creating magical moments for consumers and fans and are looking for a part-time role with comprehensive training and development, we’d love to hear from you. Apply today and help inspire the builders of tomorrow.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role, we encourage you to apply as soon as possible.
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
- Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Customer Service Advisor (Part-time) in Slough employer: the LEGO Group
LEGO is an exceptional employer that places creativity and play at the heart of its customer service operations. Located in Slough, UK, our part-time Customer Service Advisors enjoy a supportive work culture with comprehensive training, generous benefits including family care leave and colleague discounts, and opportunities for personal growth within a diverse and inclusive environment. Join us to inspire the builders of tomorrow while enjoying a fulfilling career with a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part-time) in Slough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like the LEGO Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at the LEGO Group and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (Part-time) in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and the LEGO Group.
Get Familiar with Our Brand:Before applying, take some time to learn about the LEGO Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at the LEGO Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress the LEGO Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which the LEGO Group will surely appreciate.
