At a Glance
- Tasks: Support LEGO fans by responding to queries in English and Greek.
- Company: Join the iconic LEGO Group, known for creativity and fun.
- Benefits: Enjoy competitive salary, performance bonuses, and generous discounts.
- Other info: Hybrid work model and a supportive environment for growth.
- Why this job: Be part of a team that makes LEGO dreams come true!
- Qualifications: Fluency in English and Greek, with strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans. Helping LEGO fans is our superpower.
This is a permanent contract with a start date of the 27th of April 2026. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world. We offer a competitive starting salary plus performance based/discretionary bonus up to 10%. Full in-person training, up to a 3‑week induction, followed by on‑the‑job support. Hybrid work: up to three days at home per week, a minimum of two days in office post‑training.
Responsibilities:
- Respond to consumers in both English and Greek – spoken and written.
- Engage with consumers via phone and email; handle order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using various tools and programs, requiring solid IT skills.
- Adapt to a variety of shifts, including weekends.
Qualities We're Looking For:
- Calm under pressure, energy, compassion, fluency in English and Greek.
Benefits:
- Family Care Leave – enhanced paid leave options.
- Insurances – life and disability insurance.
- Wellbeing – resources and benefits for physical and mental wellbeing.
- Colleague Discount – generous discount from day 1.
- Bonus – performance bonus scheme.
- Workplace – primary workplace location assigned; average 3 days in office per week.
The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.
Required Skills & Languages:
- Customer Service
- Problem Solving
- Troubleshooting
- Greek
- English
Join the LEGO team today.
Customer Service Advisor – Greek Speaking in Slough employer: the LEGO Group
LEGO is an exceptional employer, offering a vibrant work culture where creativity and collaboration thrive. With comprehensive training, flexible hybrid working arrangements, and a strong commitment to employee wellbeing, we empower our Customer Service Advisors to build meaningful connections with fans while enjoying generous benefits and growth opportunities. Join us in a role that not only supports our community but also fosters personal and professional development in a fun and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Greek Speaking in Slough
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGO's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your Greek! Since you'll be engaging with fans in both English and Greek, brush up on your language skills. Role-play common customer service scenarios to feel more confident when responding to queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled tricky situations. Be ready to share how you assessed and solved problems, especially those related to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the LEGO family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor – Greek Speaking in Slough
Some tips for your application 🫡
Show Your Passion for LEGO:When writing your application, let your love for LEGO shine through! Share any personal experiences or stories that highlight your enthusiasm for the brand and how it connects with your customer service skills.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your fluency in both English and Greek, and showcase any relevant experience in customer service that aligns with the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also your ability to communicate effectively, just like you would with our LEGO fans!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at the LEGO Group
✨Brush Up on Your Greek and English
Since you'll be communicating with LEGO fans in both Greek and English, make sure you're comfortable switching between the two languages. Practise common customer service phrases and responses in both languages to show your fluency and confidence during the interview.
✨Know Your LEGO Stuff
Familiarise yourself with LEGO products, their history, and any recent news or launches. Being able to discuss LEGO's brand values and how they relate to customer service will impress the interviewers and show your genuine interest in the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you used your IT skills to troubleshoot problems. This will highlight your ability to assess and solve brick-based problems effectively.
✨Show Your Personality
LEGO is all about fun and creativity, so let your personality shine through! Be engaging and enthusiastic during the interview. Share stories that reflect your energy and compassion, as these qualities are key to building strong relationships with consumers.
