At a Glance
- Tasks: Support LEGO fans by responding to queries and building connections.
- Company: Join the iconic LEGO Group, where creativity meets customer service.
- Benefits: Enjoy a competitive salary, bonuses, and a generous colleague discount.
- Other info: Flexible hybrid work model with opportunities for personal growth.
- Why this job: Be part of a fun team that inspires the builders of tomorrow.
- Qualifications: Fluency in English and Estonian, plus strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Just imagine putting play at the heart of customer services. Now make it real. As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role
This is a permanent contract with a start date of the 27th of April 2026. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to a 3-week induction followed by on-the job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Estonian.
What you’ll be doing
- Respond to consumers in both English and Estonian - spoken and written.
- Engage with consumers via phone and email.
- Handle a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts, including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing? Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Qualifications:
Required skills: Customer Service, Problem Solving, Troubleshooting
Required languages: English, Estonian
Customer Service Advisor – Estonian Speaking in Slough employer: the LEGO Group
At LEGO, we pride ourselves on being an exceptional employer that places creativity and play at the forefront of our customer service. Our inclusive work culture fosters collaboration and personal growth, offering flexible hybrid working arrangements and comprehensive benefits, including enhanced family care leave and a generous colleague discount. Join us in inspiring the builders of tomorrow while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Estonian Speaking in Slough
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGO's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling queries from LEGO fans, think of some common customer service scenarios and how you'd tackle them. This will boost your confidence during the interview.
✨Tip Number 3
Show off your language skills! As an Estonian-speaking advisor, make sure to highlight your fluency in both English and Estonian. You could even prepare a few phrases in Estonian to impress the interviewers!
✨Tip Number 4
Apply through our website! We review applications on an ongoing basis, so don’t wait around. The sooner you apply, the better your chances of landing that dream job with LEGO!
We think you need these skills to ace Customer Service Advisor – Estonian Speaking in Slough
Some tips for your application 🫡
Show Your Passion for LEGO:When you're writing your application, let your love for LEGO shine through! Share any personal experiences or stories that highlight your enthusiasm for the brand and how you connect with LEGO fans.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service skills and any relevant experience in problem-solving and troubleshooting, especially in both English and Estonian.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our awesome team at LEGO!
How to prepare for a job interview at the LEGO Group
✨Know Your LEGO Stuff
Before the interview, brush up on your knowledge of LEGO products and the brand's history. Familiarise yourself with common customer queries and how to address them. This will show your passion for the brand and help you connect with the interviewers.
✨Practice Your Language Skills
Since you'll be communicating in both English and Estonian, practice speaking and writing in both languages. Prepare to answer questions in both languages during the interview to demonstrate your fluency and confidence.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss these scenarios in detail, highlighting your approach and the positive outcomes. This will illustrate your ability to handle the types of queries you'll face in the role.
✨Emphasise Your People Skills
Customer service is all about building relationships. During the interview, share stories that showcase your ability to connect with people, show empathy, and maintain a positive attitude, even in challenging situations. This will demonstrate that you're a great fit for the team.
