At a Glance
- Tasks: Support LEGO fans by responding to queries in English and Greek via phone and email.
- Company: Join the iconic LEGO Group, known for creativity and fun.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous colleague discounts.
- Other info: Hybrid work model with excellent training and career growth opportunities.
- Why this job: Be part of a team that makes a real difference for LEGO enthusiasts worldwide.
- Qualifications: Fluency in English and Greek, with strong customer service skills.
The predicted salary is between 25000 - 32000 £ per year.
As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans. Helping LEGO fans is our superpower.
This is a permanent contract with a start date of the 27th of April 2026. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world. We offer a competitive starting salary plus performance based/discretionary bonus up to 10%. Full in-person training, up to a 3‑week induction, followed by on‑the‑job support. Hybrid work: up to three days at home per week, a minimum of two days in office post‑training.
Responsibilities:- Respond to consumers in both English and Greek – spoken and written.
- Engage with consumers via phone and email; handle order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using various tools and programs, requiring solid IT skills.
- Adapt to a variety of shifts, including weekends.
- Calm under pressure, energy, compassion, fluency in English and Greek.
- Family Care Leave – enhanced paid leave options.
- Insurances – life and disability insurance.
- Wellbeing – resources and benefits for physical and mental wellbeing.
- Colleague Discount – generous discount from day 1.
- Bonus – performance bonus scheme.
- Workplace – primary workplace location assigned; average 3 days in office per week.
The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.
Required Skills & Languages:- Customer Service
- Problem Solving
- Troubleshooting
- Greek
- English
Join the LEGO team today.
Bilingual Customer Advisor (Greek/English) – Hybrid in Slough employer: the LEGO Group
LEGO is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary, performance bonuses, and generous family care leave. With a vibrant work culture that encourages creativity and collaboration, employees enjoy the flexibility of hybrid working arrangements while being part of a global community dedicated to supporting LEGO fans. Join us in a role where your language skills and passion for customer service can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Advisor (Greek/English) – Hybrid in Slough
✨Tip Number 1
Get to know the company inside out! Research LEGO's values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your bilingual skills! Since you'll be engaging with fans in both Greek and English, brush up on your language skills and customer service lingo. Role-play common scenarios to feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former LEGO employees on LinkedIn. They can provide insider tips and might even refer you for the role. Plus, it shows your enthusiasm for joining the LEGO family!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us. Don’t miss out on your chance to join the fun!
We think you need these skills to ace Bilingual Customer Advisor (Greek/English) – Hybrid in Slough
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone bilingual, make sure to highlight your fluency in both Greek and English. Use examples from your past experiences where you've successfully communicated in both languages, especially in customer service settings.
Be Personable and Engaging:We want to see your personality shine through! When writing your application, use a friendly tone that reflects how you would engage with LEGO fans. Remember, building relationships is key, so let us know how you connect with people.
Tailor Your Application:Take the time to customise your application for this role. Mention specific responsibilities from the job description, like handling order queries or solving problems, and relate them to your own experiences. This shows us you're genuinely interested!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at the LEGO Group
✨Brush Up on Your Bilingual Skills
Since you'll be communicating with LEGO fans in both English and Greek, make sure to practice your language skills. Prepare to switch between languages smoothly during the interview, as this will showcase your fluency and confidence.
✨Know Your LEGO Facts
Familiarise yourself with LEGO products, their history, and any recent news or launches. This knowledge will not only impress the interviewers but also help you engage with consumers effectively once you're in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you used your IT skills to troubleshoot problems, as this is a key part of the job.
✨Emphasise Your People Skills
LEGO values building strong relationships with consumers, so be ready to discuss how you connect with people. Share experiences that highlight your energy, compassion, and ability to remain calm under pressure.
