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- Tasks: Lead innovative retail store concepts and manage cross-functional programs at LEGO.
- Company: Join the iconic LEGO Group, where creativity meets retail innovation.
- Benefits: Enjoy family care leave, wellbeing resources, colleague discounts, and a bonus scheme.
- Why this job: Shape the future of retail while inspiring millions through creativity and play.
- Qualifications: 7-10+ years in program management with strong stakeholder communication skills.
- Other info: Hybrid work model with opportunities for career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
At the LEGO Group, we’re reimagining the future of retail, making it a place where creativity, learning and play come together. Our purpose is to inspire and connect millions of visitors by creating LEGO® spaces that spark curiosity, ignite imagination and make every visit unforgettable!
Join us as Senior Program Manager, Global Retail Concepts and help bring our next generation of global and regional retail store concepts to life. Operating at the centre of LEGO Retail Development, you will lead high-complexity, end-to-end cross functional programs which involve Insights, Creative teams, Retail Marketing & Experience, VM, Digital, Construction, Finance, Procurement, Store Operations and external partners to deliver innovative store concepts on time and on budget.
The position will be based in our head office in London and will follow a hybrid working model with 3 days in the office and up to 2 days working remotely. Relocation support is not offered.
Core Responsibilities
- Program-manage the end-to-end development and delivery of multiple LEGO® store concepts simultaneously, from briefing and design development to implementation.
- Establish governance structure, milestones, KPIs and success criteria for each program.
- Drive cross-functional alignment across Design, Construction, Store Operations, Retail Marketing, VM, Digital, Finance, Procurement and global/market stakeholders.
- Act as a central communication hub, ensuring clarity, transparency, and timely updates to leadership and cross-functional teams. Present strategic updates to high level executives / senior leadership.
- Build and manage programme budget and roadmaps, including timelines, budgets, after action reviews and decisions to keep multi-market initiatives on track. Work closely with Finance to track budget approvals, quotations, invoices and resource planning.
- Partner with global and regional retail teams to validate concepts, gather input and ensure feasibility across diverse markets. Facilitate workshops and leadership review sessions.
- Ensure projects are delivered on time and on budget and to the highest quality and brand standards.
- Manage external partners ensuring clear scopes, fixtures forecasting, project milestones, deliverables, quality expectations and standards, and smooth collaboration.
- Continuously improve workflows and processes to enhance efficiency, documentation, and concept rollout consistency.
- Proactively identify risks, dependencies and blockers, driving mitigation plans to keep programmes moving.
- Champion data-driven decision-making by capturing insights, learnings, and performance metrics to inform future concept development.
- Oversee planning and execution of prototype stores, pilot launching and market testing. Analyse pilot performance, customer and employee feedback, operational learnings and post-launch analytics to refine concepts and build rollout guidelines and toolkits.
- Create and maintain a SharePoint database site sharing best practice.
Do you have what it takes?
- 7-10+ years’ experience and strong track record in global program / project management roles within complex retail organizations or design / architectural agencies.
- Excellent stakeholder management, executive level communication and presentation skills.
- A collaborative mindset and the ability to build strong relationships across diverse teams.
- Passion about delivering world-class retail environments, ability to balance creative vision with strong commercial acumen.
- Prior experience in store development, retail design, property / real estate, store construction, is a plus.
If you are a highly organized, energetic program manager, who loves bringing structure to complex creative projects, someone who thrives in cross-functional environments and is passionate about delivering world class retail environments – we’d love to hear from you.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
- Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Senior Program Manager, Global Retail Concepts employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Program Manager, Global Retail Concepts
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at LEGO or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. LEGO is all about creativity and play, so think of ways to showcase your passion for these elements during your conversations.
✨Tip Number 3
Practice your presentation skills! As a Senior Program Manager, you'll need to communicate effectively with various stakeholders. Mock presentations can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the LEGO team and ready to contribute to our exciting projects.
We think you need these skills to ace Senior Program Manager, Global Retail Concepts
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for retail and creativity shine through! We want to see how your experiences align with our mission to inspire and connect visitors through LEGO® spaces.
Tailor Your CV: Make sure to customise your CV for the Senior Program Manager role. Highlight your relevant experience in program management and cross-functional collaboration, as these are key to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the role. We appreciate clarity just as much as creativity!
Apply Early: Don’t wait until the last minute to submit your application! We review applications on an ongoing basis, so the sooner you apply through our website, the better your chances of standing out.
How to prepare for a job interview at the LEGO Group
✨Know Your Program Management Inside Out
Make sure you brush up on your program management skills, especially in a retail context. Be ready to discuss your experience with end-to-end project management, including how you've handled complex projects and cross-functional teams in the past.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to manage diverse stakeholders effectively. Think about times when you had to communicate with executives or lead cross-functional teams, and be ready to share how you ensured alignment and clarity throughout the process.
✨Demonstrate Your Passion for Retail Innovation
The LEGO Group is all about creativity and innovation in retail. Be prepared to discuss your vision for future retail environments and how you can contribute to creating unforgettable experiences. Share any relevant insights or trends you've noticed in the industry.
✨Be Ready to Discuss Budget Management
Since you'll be managing budgets and timelines, come equipped with examples of how you've successfully tracked and managed project finances in the past. Highlight your experience with budget approvals, resource planning, and how you’ve kept projects on track financially.
