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- Tasks: Lead cross-functional projects to enhance customer collaboration and satisfaction.
- Company: Join LEGO, a global leader in play and creativity, committed to children's rights.
- Benefits: Enjoy flexible work options, generous discounts, and comprehensive wellbeing support.
- Other info: Position based in London; relocation support not provided.
- Why this job: Shape the future of customer experience while working in a dynamic, inclusive culture.
- Qualifications: Experience in B2B environments, strong communication skills, and strategic thinking required.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Get AI-powered advice on this job and more exclusive features. Job Description At the forefront of strategic supply chain transformation, the Job Description At the forefront of strategic supply chain transformation, the Senior Customer Collaboration Manager plays a key role in shaping how top-tier customers engage and succeed. This role leads high-impact, cross-functional projects designed to enhance collaboration and customer satisfaction across the board! Core Responsibilities Drive cross-functional supply chain project with top customers to improve our collaboration and customer satisfaction Support BU Ops directors in liaison with senior customer stakeholders (to VP level) to prepare for T2T meetings. Understand our top customers metrics vs our internal metrics to drive service improvement Support the development and roll-out of customer specific scorecard and drive performance reviews where needed. Understand our key customer’s business model and needs Align customer needs with LEGO strategic priorities Find opportunities for deeper operational collaboration Embed this new role within our Supply Chain Operations and BU operations Play your part in our team succeeding The EMEA Customer Logistics team is key in driving cost improvements initiatives and finding opportunities in the way we service our customers. We are logistical partners for the EMEA Business Units to improve customer satisfaction at the optimal cost to both LEGO and our customers. The team also takes the lead on driving strategically important operations focus areas, namely retail inventory management and driving automation in BU Operations. This is a new role within the EMEA Customer Logistics team, therefore the successful candidate will have the opportunity to make the role their own. Do You Have What It Takes Minimum a handful of years experience in a similar role or commercial role Experience working in a B2B environment (ideally with strong Ecommerce experience). Strategic thinking You will need to understand customer needs and priorities to align with our long-term goals. The role is not just about fixing a problem but thinking about longer terms solutions. Excellent communication skills The successful candidate will need to be comfortable leading customer workshops where needed and be ready to have “tough” conversation where our SC set-up cannot meet our customer needs. The successful candidate will need to build trust with our commercial and local ops teams as well as customer SC. Clear and concise communication will be essential for this role. Resilience and adaptability The successful individual will be able to recover from set-backs, deal with project delays and moving goal post and lead performance review where needed. Cross-functional collaboration This role contributes to evolve our customer experience therefore the individual will need to work with our internal EMEA SC, local operations team, 3PL and our commercial team. Analytical skills This role will involve developing and co-creating a customer specific scorecard and understand our customers availability metrics. Executive presence As this role will be customer facing you need to have developed this skill through previous roles. Highly motivated, self-starter able to work autonomously. Proficient in English, both written and verbal Ability to travel 10-15 days/year The position is based in London, UK and relocation support is not offered for this role. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\’re interested in this role we encourage you to apply as soon as possible. What’s in it for you? Here is what you can expect Family Care Leave – We offer enhanced paid leave options for those important times. Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount – We know you\’ll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\’ll be rewarded through our bonus scheme. Workplace – When you join the team you\’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Manufacturing Referrals increase your chances of interviewing at the LEGO Group by 2x Get notified about new Senior Customer Manager jobs in London, England, United Kingdom . 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Senior Customer Collaboration Manager employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Collaboration Manager
✨Tip Number 1
Familiarise yourself with LEGO's core values and mission. Understanding how they align with customer collaboration will help you articulate your vision during interviews, showcasing your strategic thinking and alignment with their goals.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific examples of cross-functional projects you've led. Highlighting your experience in driving collaboration and improving customer satisfaction will demonstrate your capability to excel in this role.
✨Tip Number 4
Stay updated on industry trends, especially in supply chain management and eCommerce. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful conversations during interviews.
We think you need these skills to ace Senior Customer Collaboration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B environments and showcases your strategic thinking abilities. Emphasise any previous roles where you led cross-functional projects or improved customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the LEGO Group's values and how your skills align with their mission. Mention specific examples of how you've successfully collaborated with customers and driven service improvements.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including examples in your application that illustrate your ability to lead workshops and handle tough conversations effectively.
Highlight Analytical Skills: Discuss your experience with developing performance metrics or scorecards in your application. This will show your analytical capabilities and how you can contribute to understanding customer needs and improving service delivery.
How to prepare for a job interview at the LEGO Group
✨Understand the Role and Responsibilities
Before your interview, make sure you thoroughly understand the core responsibilities of the Senior Customer Collaboration Manager. Familiarise yourself with how this role impacts customer satisfaction and collaboration, as well as the strategic supply chain transformation.
✨Prepare for Tough Conversations
Given that this role involves leading customer workshops and having difficult discussions, practice articulating your thoughts clearly and confidently. Think about potential scenarios where customer needs may not align with the company's capabilities and how you would address these issues.
✨Showcase Your Analytical Skills
Be ready to discuss your experience with developing scorecards and understanding metrics. Prepare examples of how you've used data to drive service improvements in previous roles, as this will demonstrate your analytical capabilities and strategic thinking.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with various teams, such as operations, logistics, and commercial teams. Be prepared to share specific examples of successful cross-functional projects you've led or contributed to, showcasing your ability to enhance collaboration and achieve common goals.