At a Glance
- Tasks: Help LEGO fans worldwide by resolving queries and building connections.
- Company: Join the iconic LEGO Group, where creativity meets customer service.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and hybrid work flexibility.
- Other info: Fixed-term contract until January 2027 with excellent career growth opportunities.
- Why this job: Be part of a fun team that inspires the builders of tomorrow!
- Qualifications: Fluency in English and German, with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?
If you’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role:
This is a fixed term contract until 31st January 2027, with several possible start dates between June and September. As a Customer Service Advisor, you’ll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the-job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match:
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and German.
What you’ll be doing:
- Respond to consumers in both English and German - spoken and written.
- Engage with consumers via phone and email, handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
- Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Customer Service Advisor - German Speaking (fixed-term) in Reading employer: the LEGO Group
At LEGO, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our Customer Service Advisors enjoy a competitive salary, generous benefits including family care leave and a colleague discount, and the flexibility of a hybrid work model that promotes work-life balance. With a strong commitment to employee growth and wellbeing, we empower our team members to inspire creativity and build meaningful connections with LEGO fans around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German Speaking (fixed-term) in Reading
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGO's values and culture. This way, you can show how your passion for creativity and problem-solving aligns with their mission to inspire builders of tomorrow.
✨Tip Number 2
Practice your communication skills in both English and German. Since you'll be engaging with fans from all over, being fluent and confident will help you build those strong relationships effortlessly.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky queries or complaints. Showing that you can keep your cool when LEGO mini figures lose their heads will definitely impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen and ready to jump into this exciting role with us at LEGO!
We think you need these skills to ace Customer Service Advisor - German Speaking (fixed-term) in Reading
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for LEGO shine through! Mention any personal experiences or connections you have with the brand. We want to see that you’re not just looking for a job, but that you genuinely care about bringing joy to LEGO fans.
Tailor Your Application:Make sure to customise your application to highlight your skills in customer service and your fluency in both English and German. Use examples from your past experiences that demonstrate how you’ve successfully helped others, as this is key for us in the Customer Service Advisor role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with our fans!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at the LEGO Group
✨Know Your LEGO Stuff
Before the interview, brush up on your knowledge of LEGO products and the brand's history. Familiarise yourself with common customer queries and how to address them. This will show your passion for the brand and help you connect with the interviewers.
✨Practice Your Language Skills
Since this role requires fluency in both English and German, practice responding to potential customer queries in both languages. You might be asked to demonstrate your language skills during the interview, so being prepared will give you a leg up.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues or built strong relationships. Be ready to share these stories, as they highlight your ability to handle the types of challenges you'll face in this role.
✨Embrace the Fun Factor
LEGO is all about creativity and fun! During your interview, let your personality shine through. Show enthusiasm and a positive attitude, as this aligns with the company culture and demonstrates that you can engage with customers in an enjoyable way.
