Senior Program Manager, Global Retail Concepts in London

At the LEGO Group, we’re reimagining the future of retail, making it a place where creativity, learning and play come together. Our purpose is to inspire and connect millions of visitors by creating LEGO® spaces that spark curiosity, ignite imagination and make every visit unforgettable!

Join us as Senior Program Manager, Global Retail Concepts and help bring our next generation of global and regional retail store concepts to life. Operating at the centre of LEGO Retail Development, you will lead high-complexity, end-to-end cross functional programs which involve Insights, Creative teams, Retail Marketing & Experience, VM, Digital, Construction, Finance, Procurement, Store Operations and external partners to deliver innovative store concepts on time and on budget.

The position will be based in our head office in London and will follow a hybrid working model with 3 days in the office and up to 2 days working remotely. Relocation support is not offered.

• Program-manage the end-to-end development and delivery of multiple LEGO® store concepts simultaneously, from briefing and design development to implementation.
• Establish governance structure, milestones, KPIs and success criteria for each program.
• Drive cross-functional alignment across Design, Construction, Store Operations, Retail Marketing, VM, Digital, Finance, Procurement and global/market stakeholders.
• Act as a central communication hub, ensuring clarity, transparency, and timely updates to leadership and cross-functional teams. Present strategic updates to high level executives / senior leadership.
• Build and manage programme budget and roadmaps, including timelines, budgets, after action reviews and decisions to keep multi-market initiatives on track.
• Work closely with Finance to track budget approvals, quotations, invoices and resource planning.
• Partner with global and regional retail teams to validate concepts, gather input and ensure feasibility across diverse markets. Facilitate workshops and leadership review sessions.
• Ensure projects are delivered on time and on budget and to the highest quality and brand standards.
• Manage external partners ensuring clear scopes, fixtures forecasting, project milestones, deliverables, quality expectations and standards, and smooth collaboration.
• Continuously improve workflows and processes to enhance efficiency, documentation, and concept rollout consistency.
• Proactively identify risks, dependencies and blockers, driving mitigation plans to keep programmes moving.
• Champion data-driven decision-making by capturing insights, learnings, and performance metrics to inform future concept development.
• Oversee planning and execution of prototype stores, pilot launching and market testing. Analyse pilot performance, customer and employee feedback, operational learnings and post-launch analytics to refine concepts and build rollout guidelines and toolkits.
• Create and maintain a SharePoint database site sharing best practice.

Do you have what it takes?

• 7-10+ years’ experience and strong track record in global program / project management roles within complex retail organizations or design / architectural agencies.
• Excellent stakeholder management, executive level communication and presentation skills.
• A collaborative mindset and the ability to build strong relationships across diverse teams.
• Passion about delivering world-class retail environments, ability to balance creative vision with strong commercial acumen.
• Prior experience in store development, retail design, property / real estate, store construction, is a plus.

If you are a highly organized, energetic program manager, who loves bringing structure to complex creative projects, someone who thrives in cross-functional environments and is passionate about delivering world class retail environments – we’d love to hear from you.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
• Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.