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- Tasks: Lead a dynamic team to create unforgettable customer experiences in our LEGO store.
- Company: Join the LEGO Group, a family-owned brand that values creativity and collaboration.
- Benefits: Enjoy generous discounts, wellbeing resources, and enhanced paid leave options.
- Why this job: Be the face of LEGO, inspiring both your team and customers every day.
- Qualifications: Experience in retail management and a passion for developing others.
- Other info: Flexible hours and opportunities for career growth in a fun environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to encourage a team to deliver inspirational customer experiences and build the LEGO brand? Create an environment in our LEGO Retail Store in Liverpool where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.
Core Responsibilities
- As Store Manager, you will understand the demands of retail management and know how to create a welcoming environment.
- Be a role model in store for guest experience and a true ambassador for the LEGO Brand. 80% of your time will be invested right on the shop floor.
- Ensure the execution of our service model, strive to complete all monthly mystery shops, maximise repeat business by creating NPS promoters, inspire store staff to consistently deliver outstanding branded experiences.
- Lead, inspire and develop teams for continued success. Recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training.
- Drive Store results. Meet and exceed Key Performance Indicators (CR, UPT, ATV etc.), deal with uncertainty, supervise business processes, maintain impeccable merchandising and cleanliness standards and improve efficiency & profit by maintaining sound operational practices.
- Build rapport and a collaborative environment within the store and with the LEGO Group partners on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety) and Human Resources.
Do you have what it takes?
- Experience in store management coming from an international retail environment.
- High interest in learning an innovative way of retailing and delivering pinnacle brand experience.
- Experience managing and delivering commercial results.
- Demonstrated leadership ability and proven record of developing staff; gets a lot of happiness to develop people; experience training new staff at all levels.
- Strong communication, interpersonal and mentoring skills.
- Excellent time management and organisational skills.
- Knowledge of and experience with retail POS systems and operations; knowledge in budgeting, profit & loss statements, scheduling, loss prevention and cash management is an asset.
- Be able to work flexible hours; occasional travel may be required.
What's in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – From day 1 you will qualify for our generous colleague discount.
- Bonus - When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
- Workplace - Our hybrid work policy means an average of 3 days per week in the office.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Store Manager, Liverpool employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager, Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out LEGO's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or solved a problem. When you can share real experiences, it shows you're not just talking the talk but walking the walk.
✨Tip Number 3
Be ready to discuss how you handle challenges. Retail can be unpredictable, so think of times when you've dealt with difficult situations or conflicts. Showing your problem-solving skills will impress the hiring team.
✨Tip Number 4
Don't forget to ask questions during your interview! It shows you're engaged and eager to learn more about the role and the team. Plus, it gives you a chance to see if LEGO is the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager, Liverpool
Some tips for your application 🫡
Show Your Passion for LEGO: When writing your application, let your love for LEGO shine through! Share any personal experiences or stories that highlight your connection to the brand and how it inspires you to create amazing customer experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our values and the role of Store Manager!
Highlight Leadership Skills: As a Store Manager, you'll be leading a team, so don’t forget to showcase your leadership abilities. Include examples of how you've motivated and developed teams in the past, and how you plan to inspire others at LEGO.
Apply Early!: We review applications on an ongoing basis, so don’t wait until the last minute! If this role excites you, hop onto our website and submit your application as soon as possible to increase your chances of standing out.
How to prepare for a job interview at the LEGO Group
✨Know the LEGO Brand Inside Out
Before your interview, dive deep into the LEGO brand. Understand its values, history, and what makes it unique. This knowledge will not only impress your interviewers but also help you articulate how you can embody and promote the brand in your role as Store Manager.
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've inspired and developed teams in the past. Highlight your ability to create a positive environment and how you handle challenges with empathy and confidence.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like managing conflicts or improving sales performance. Think of real-life scenarios from your experience where you successfully navigated similar challenges. This will demonstrate your problem-solving skills and readiness for the role.
✨Emphasise Your Customer Experience Focus
The LEGO Group values exceptional customer experiences. Be ready to discuss how you've previously enhanced guest interactions and created memorable experiences. Share metrics or feedback that showcase your success in this area, as it aligns perfectly with the core responsibilities of the Store Manager position.