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- Tasks: Assist customers in Lithuanian and English, solving LEGO-related queries with flair.
- Company: Join the iconic LEGO Group, a leader in creativity and play.
- Benefits: Enjoy flexible working options, wellness initiatives, and a generous colleague discount.
- Why this job: Be part of a fun team, engage with LEGO fans, and enjoy a vibrant workplace culture.
- Qualifications: Fluent in Lithuanian and English; no prior experience required, just a passion for customer service.
- Other info: Fixed-term role until January 2025 with comprehensive training provided.
The predicted salary is between 22400 - 33600 £ per year.
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Lithuanian speaking Customer Service Advisor (fixed-term), Slough
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Client:
The LEGO Group
Location:
Slough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
996e416fdcac
Job Views:
7
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Job Description
Do we have Technic sets available in bright pink? And does LEGO Batman only come in black or very, very dark grey?
If you can keep cool when LEGO minifigures are losing their heads, then why not join our team?
If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for energised and empathetic people who speak both English and Lithuanian fluently to join our growing team of advisors in Slough.
About the role
Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.
Starting salary is £28,000 per annum plus awesome benefits including a performance based/discretionary bonus of up to 10%. This role is fixed-term until the end of January 2025.
Full in-person training will be given with a 4 week induction, followed by 2 weeks on-the-job support. We exemplify our People Promise by embracing the different life situations of our colleagues. So, as Customer Service Advisor you’ll spend a minimum of 2 days working from the office and the option of 3 days from home per week.
No relocation assistance is offered for this position.
Main responsibilities
- Respond to customers in Lithuanian and English (both spoken and written).
- Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
- Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
- Cover a variety of shifts and weekends to ensure we offer best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritise and multitask to meet our customers’ expectations.
Our recruitment process will start with an online interview in Hire Vue (please check your junk/spam folder for the invite). If you are successful we’d love to meet you in person in our Slough office for the final interview and to show you around our amazing workplace.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you\’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
Colleague Discount – We know you\’ll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\’ll be rewarded through our bonus scheme.
Your workplace – When you join the team you\’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
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Lithuanian speaking Customer Service Advisor (fixed-term) employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lithuanian speaking Customer Service Advisor (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Being knowledgeable about the different sets, colours, and themes will help you engage with customers effectively and answer their queries confidently.
✨Tip Number 2
Practice your Lithuanian and English communication skills. Since you'll be interacting with customers in both languages, being fluent and comfortable in both will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities during the interview process. Think of examples where you've successfully resolved customer issues or handled challenging situations, as this role requires quick thinking and adaptability.
✨Tip Number 4
Research the LEGO brand and its values. Understanding the company's culture and how they connect with their customers will help you align your responses and demonstrate that you're a good fit for their team.
We think you need these skills to ace Lithuanian speaking Customer Service Advisor (fixed-term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in both Lithuanian and English. Use specific examples that demonstrate your problem-solving skills and ability to connect with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for LEGO and customer service. Mention why you want to work for The LEGO Group and how your skills align with the role's requirements.
Prepare for the Online Interview: Familiarise yourself with common interview questions for customer service roles. Practice answering in both Lithuanian and English, as you may be assessed on your language proficiency during the interview.
Show Enthusiasm: In your application and interviews, express your enthusiasm for LEGO and the role. Highlight any personal experiences with LEGO products or how you can contribute to building strong customer relationships.
How to prepare for a job interview at the LEGO Group
✨Brush Up on Your Language Skills
Since this role requires fluency in both Lithuanian and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your experiences or answering questions in both languages.
✨Familiarise Yourself with LEGO Products
As a Customer Service Advisor for LEGO, you'll need to know their products inside out. Spend some time researching the latest sets, popular themes, and common customer queries. This will help you answer questions confidently and show your passion for the brand.
✨Show Your Problem-Solving Skills
The job involves troubleshooting and solving customer issues. Be prepared to discuss examples from your past experiences where you've successfully resolved problems. Highlight your ability to think on your feet and use CRM tools effectively.
✨Emphasise Your People Skills
LEGO values building strong relationships with customers. During the interview, share examples of how you've connected with customers in previous roles. Show your empathy and enthusiasm for helping others, as this is key to succeeding in a customer service environment.
