At a Glance
- Tasks: Support LEGO fans by responding to inquiries and managing orders.
- Company: Join a global toy company that values creativity and fun.
- Benefits: Competitive pay, bonuses, and hybrid work model with remote options.
- Other info: Fixed term contract with opportunities for growth in a vibrant environment.
- Why this job: Help create magical moments for LEGO enthusiasts while building customer relationships.
- Qualifications: Fluent in English and Dutch with strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
A global toy company is seeking a passionate Customer Service Advisor to support LEGO fans during peak season. In this role, you'll respond to consumer inquiries in English and Dutch, manage various topics including orders and product quality, and build strong relationships with customers.
The position offers a fixed term contract, competitive pay with potential bonuses, and a hybrid work model allowing remote work up to three days a week. Join us and help create magical moments for LEGO enthusiasts!
Dutch-Speaking Customer Service Advisor — Hybrid employer: the LEGO Group
As a leading global toy company, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and collaboration. Our hybrid work model not only offers flexibility but also encourages personal and professional growth through ongoing training and development opportunities. Join us in making a difference for LEGO fans while enjoying competitive pay and the chance to be part of a passionate team dedicated to creating magical moments.
StudySmarter Expert Advice🤫
We think this is how you could land Dutch-Speaking Customer Service Advisor — Hybrid
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires both English and Dutch, brush up on your conversational skills in both languages. You want to sound confident and natural when chatting with customers.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Having a few examples ready can really impress during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dutch-Speaking Customer Service Advisor — Hybrid
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and LEGO shine through. We want to see how much you care about helping others and creating those magical moments!
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight any relevant experience in customer service and your language skills in both English and Dutch. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at the LEGO Group
✨Brush Up on Your Dutch
Since this role requires you to communicate in both English and Dutch, make sure you're comfortable switching between the two languages. Practise common customer service phrases and responses in Dutch to show your fluency and confidence during the interview.
✨Know Your LEGO Stuff
Familiarise yourself with LEGO products and their features. Being able to discuss popular sets or recent releases will impress the interviewers and demonstrate your passion for the brand. It shows that you’re not just a candidate, but a true LEGO enthusiast!
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service situations. Think of examples from your past experiences where you resolved issues or built relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Team Spirit
This role involves working in a hybrid model, so highlight your ability to collaborate with a team, even when working remotely. Share examples of how you've successfully worked with others in a virtual environment, as well as your strategies for staying connected and engaged.
