At a Glance
- Tasks: Lead impactful business transformations and ensure successful adoption of new capabilities.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Enjoy family care leave, insurance coverage, wellbeing resources, and a generous colleague discount.
- Other info: Hybrid work policy with opportunities for professional growth and a diverse, inclusive culture.
- Why this job: Make a real difference by bridging strategy and execution in a dynamic environment.
- Qualifications: Experience in business transformation and strong project delivery skills required.
The predicted salary is between 63000 - 77000 £ per year.
Job Description
Are you interested in delivering impactful business results?
In this newly established global role, you will lead the successful delivery and adoption of strategic capabilities across Global Commercial Operations (GCO).
Working across Demand Planning, Order Management, Performance Management, and Product and Digital teams, you will ensure new processes, operating models, and ways of working are successfully implemented, adopted, and embedded within the organization.
The role combines business delivery leadership, organizational readiness, change execution, and capability development to help GCO continuously evolve and improve how it operates – what an amazing job opportunity, is not it?
- Core Responsibilities
- Lead Strategic Business Delivery
- Lead delivery of major GCO initiatives and operating model changes.
- Translate strategic priorities into executable plans and measurable business outcomes.
- Coordinate delivery across functions and stakeholders to ensure successful execution.
- Drive Organizational Readiness and Adoption
- Lead business readiness, change management, and adoption activities for new processes and ways of working.
- Ensure teams are prepared to successfully operate within future-state operating models.
- Partner with Digital Deployment Managers to align business adoption with technology deployments.
- Build And Embed Organizational Capabilities
- Identify capability gaps and develop training, enablement, and capability-building plans across GCO.
- Ensure new capabilities, processes, and ways of working become embedded within day-to-day operations.
- Support the continued evolution of Demand Planning, Order Management, and Performance Management capabilities.
- Strengthen Delivery Excellence
- Establish consistent approaches for project delivery, change management, business readiness, and implementation.
- Develop frameworks, tools, and best practices that improve execution effectiveness across GCO initiatives.
- Drive cross-functional alignment and remove barriers to successful implementation.
- Realize Business Value From Change
- Ensure strategic initiatives deliver their intended business outcomes.
- Monitor adoption and identify barriers preventing realization of expected benefits.
- Partner with Commercial Operations Performance to measure impact and drive corrective actions where required.
- Play your part in our team succeeding
Global Commercial Operations is responsible for how demand is planned, how orders are managed, and how performance is improved across the LEGO Group.
As GCO continues to evolve through initiatives such as Aurora, Quote-to-Fulfill, and future process improvements, success depends not only on defining the right processes and technologies, but also on ensuring they are successfully adopted and embedded within the organization.
This role plays a critical role in bridging strategy and execution by helping the business successfully implement new capabilities, adopt new ways of working, and realize intended business outcomes.
Do you have what it takes?
- Significant experience leading large-scale business transformation, operating model change, or strategic capability-building initiatives
- Strong program and project delivery experience, including managing complex cross-functional initiatives with multiple stakeholders and dependencies
- Practical experience in Demand Planning, Order Management, Commercial Planning, Supply Chain, or a related business function
- Demonstrated ability to translate strategic objectives into executable implementation plans and measurable business outcomes
- Experience leading organizational readiness, change management, business adoption, and capability-building activities
- Strong stakeholder management and influencing skills, with the ability to align senior leaders
- Proven ability to lead through ambiguity, navigate organizational change, and drive execution across complex environments
- Experience building training, enablement, or capability-development programs
- Professional certification in Project Management (PMP, PRINCE2), Change Management (Prosci), Lean, Agile, or similar methodologies
- Experience working in a global consumer products, retail, or omnichannel business environment
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive.
We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Workplace - When you join the team you'll be assigned a primary workplace location i. e. one of our Offices, stores or factories.
Our hybrid work policy means an average of 3 days per week in the office.
The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models.
Their curiosity, creativity and imagination inspire everything we do.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.
Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
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Director, Operations Delivery and Capabilities employer: the LEGO Group
The LEGO Group is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about inspiring creativity in families and LEGO enthusiasts. With flexible hours and competitive pay, employees enjoy opportunities for personal growth and development while working in a fun, interactive environment that prioritises safety and cleanliness.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Operations Delivery and Capabilities
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director, Operations Delivery and Capabilities at the LEGO Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like the LEGO Group or be willing to refer you for that Director, Operations Delivery and Capabilities position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from the LEGO Group who’s on the lookout for their next Director, Operations Delivery and Capabilities star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director, Operations Delivery and Capabilities role at the LEGO Group!
We think you need these skills to ace Director, Operations Delivery and Capabilities
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at the LEGO Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at the LEGO Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at the LEGO Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
