Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help LEGO fans by responding to queries in English and Romanian via phone and email.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and generous colleague discounts.
- Why this job: Be part of a fun team that inspires creativity and builds connections with fans worldwide.
- Qualifications: Fluency in English and Romanian, strong IT skills, and a passion for helping others.
- Other info: Fixed-term contract until January 2026 with full training provided.
Customer Service Advisor – Romanian Speaking (fixed-term)
Join to apply for the Customer Service Advisor – Romanian Speaking (fixed-term) role at the LEGO Group
Customer Service Advisor – Romanian Speaking (fixed-term)
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor – Romanian Speaking (fixed-term) role at the LEGO Group
Job Description
Just imagine joining a team that speaks a world of different languages. Now experience it for real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
Job Description
Just imagine joining a team that speaks a world of different languages. Now experience it for real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow?
If you\’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About The Role
This is a fixed term contract until 31st January 2026.
As a Customer Service Advisor, you\’ll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.
We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Romanian.
What You’ll Be Doing
- Respond to consumers in both English and Romanian – spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you\’ll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\’ll be rewarded through our bonus scheme.
Workplace – When you join the team you\’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Manufacturing
Referrals increase your chances of interviewing at the LEGO Group by 2x
Get notified about new Customer Service Advisor jobs in Slough, England, United Kingdom.
Guest Relations Executive – Guest Relations – Jumeirah Carlton Tower
Guest Relations Executive – Guest Relations – Jumeirah Carlton Tower
London, England, United Kingdom 6 days ago
Slough, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Marlow, England, United Kingdom 2 weeks ago
Slough, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Ealing, England, United Kingdom 2 weeks ago
Loudwater, England, United Kingdom 2 weeks ago
Customer Service Representative – Ocean Import
Slough, England, United Kingdom 3 weeks ago
Guest Services Assistant – Service One – Jumeirah Carlton Tower
Kensington And Chelsea, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Feltham, England, United Kingdom 3 weeks ago
Woking, England, United Kingdom 20 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
Slough, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Staines-Upon-Thames, England, United Kingdom 2 days ago
Slough, England, United Kingdom 6 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
Staines-Upon-Thames, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Advisor - Romanian Speaking (fixed-term) employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Romanian Speaking (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Understanding the brand and its offerings will help you engage more effectively with customers and answer their queries confidently.
✨Tip Number 2
Brush up on your problem-solving skills. As a Customer Service Advisor, you'll need to think on your feet and provide solutions to various customer issues, so practice scenarios that require quick thinking.
✨Tip Number 3
Showcase your language skills! Since this role requires fluency in both English and Romanian, be prepared to demonstrate your proficiency in both languages during any interviews or assessments.
✨Tip Number 4
Emphasise your ability to work in a team and adapt to different shifts. Highlighting your flexibility and teamwork skills will show that you're ready to contribute positively to the dynamic environment at LEGO.
We think you need these skills to ace Customer Service Advisor - Romanian Speaking (fixed-term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles where you've used both English and Romanian. Emphasise any relevant skills such as problem-solving and communication.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your enthusiasm for the LEGO brand. Mention specific experiences that demonstrate your ability to engage with customers effectively.
Showcase Language Skills: Since this role requires fluency in both English and Romanian, be sure to mention your language proficiency clearly. You might even include examples of how you've used these languages in previous roles.
Highlight Flexibility and Adaptability: The job mentions varying shifts, so it's important to convey your willingness to adapt. Share examples from past experiences where you successfully managed changing schedules or worked under pressure.
How to prepare for a job interview at the LEGO Group
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and its products during the interview. Share any personal experiences you have with LEGO, whether it's building sets or engaging with the community. This will demonstrate your genuine interest in the brand.
✨Demonstrate Language Skills
Since this role requires fluency in both English and Romanian, be prepared to showcase your language skills. You might be asked to respond to questions in both languages, so practice speaking and writing in Romanian to ensure you're comfortable during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples of how you would handle various situations, such as resolving complaints or providing product information. This will show your problem-solving abilities and readiness for the job.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively. The LEGO Group values collaboration, so share examples of how you've successfully worked with others in previous roles or projects. This will illustrate that you're a good fit for their team-oriented culture.
