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- Tasks: Support LEGO fans by responding to queries in English and Lithuanian via phone and email.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and generous colleague discounts.
- Why this job: Be part of a fun team that brings joy to millions while developing your skills.
- Qualifications: Fluency in English and Lithuanian, strong IT skills, and a passion for helping others.
- Other info: Fixed-term contract until January 2026 with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Advisor - Lithuanian Speaking (fixed-term) role at the LEGO Group.
Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow? If you’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About The Role
This is a fixed term contract until 31st January 2026. As a Customer Service Advisor, you’ll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Lithuanian.
What You’ll Be Doing
- Respond to consumers in both English and Lithuanian - spoken and written.
- Engage with consumers via phone and email.
- Handle a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing? If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Customer Service Advisor - Lithuanian Speaking (fixed-term) employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Lithuanian Speaking (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Understanding the brand and its offerings will help you engage more effectively with customers and answer their queries confidently.
✨Tip Number 2
Brush up on your problem-solving skills. As a Customer Service Advisor, you'll need to assess and resolve various issues, so practice thinking on your feet and coming up with creative solutions.
✨Tip Number 3
Prepare for a dynamic work environment by being flexible with your schedule. The role may require you to adapt to different shifts, including weekends, so showing your willingness to be adaptable can set you apart.
✨Tip Number 4
Showcase your passion for customer service during any interviews or discussions. Highlighting your enthusiasm for helping others and creating positive experiences will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor - Lithuanian Speaking (fixed-term)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the LEGO Group is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills, such as fluency in Lithuanian and English, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that match the job requirements. Emphasise any previous customer service roles, language proficiency, and problem-solving abilities. Use specific examples to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your enthusiasm for the LEGO brand. Mention why you want to work for the LEGO Group and how you can contribute to their mission of bringing joy to fans.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at the LEGO Group
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and how it has impacted your life. Share any personal experiences or favourite sets that highlight your connection to the brand.
✨Demonstrate Your Language Skills
Since this role requires fluency in both English and Lithuanian, be prepared to showcase your language abilities during the interview. Practice answering common customer service questions in both languages to feel confident.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've successfully resolved customer issues in the past. Be ready to discuss your approach to problem-solving and how you would handle specific scenarios related to LEGO products.
✨Emphasise Your People Skills
Customer service is all about building relationships. Highlight your ability to connect with people, show empathy, and maintain a positive attitude, even in challenging situations. This will resonate well with the LEGO Group's values.
