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- Tasks: Support LEGO fans by responding to queries via phone and email.
- Company: Join the LEGO Group, a leader in creativity and play.
- Benefits: Enjoy flexible hybrid work, competitive salary, and generous discounts.
- Why this job: Be part of a fun team that inspires creativity and problem-solving.
- Qualifications: Fluency in English and a passion for helping others is essential.
- Other info: Fixed term contract until January 2026 with weekend shifts required.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor – late shifts and weekends (Fixed Term)
Join to apply for the Customer Service Advisor – late shifts and weekends (Fixed Term) role at the LEGO Group
Customer Service Advisor – late shifts and weekends (Fixed Term)
Join to apply for the Customer Service Advisor – late shifts and weekends (Fixed Term) role at the LEGO Group
Job Description
Just imagine putting play at the heart of customer services. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
Job Description
Just imagine putting play at the heart of customer services. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow?
If you\’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About The Role
This is a fixed term contract until 31st January 2026.
Weekend work is required every Saturday and Sunday from 9.00am to 4.30pm.
Monday to Friday from 12.00pm to 8.15pm with 2 days off mid-week.
As a Customer Service Advisor, you\’ll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.
We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English.
What You’ll Be Doing
- Respond to consumers in English – spoken and written.
- Engage with consumers via phone and email regarding orders and accounts, parts requests and gift cards.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you\’ll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\’ll be rewarded through our bonus scheme.
Workplace – When you join the team you\’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
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Customer Service Advisor - late shifts and weekends (Fixed Term) employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - late shifts and weekends (Fixed Term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Understanding the brand and its offerings will help you engage more effectively with customers and answer their queries confidently.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and empathetically is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Be prepared to discuss your availability for late shifts and weekends during the interview. Showing that you are flexible and committed to meeting the demands of the role will make you a more attractive candidate.
✨Tip Number 4
Research common customer service challenges and solutions related to toys and games. This knowledge will not only prepare you for potential questions but also demonstrate your proactive approach to problem-solving.
We think you need these skills to ace Customer Service Advisor - late shifts and weekends (Fixed Term)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in fast-paced environments. Use specific examples to demonstrate your problem-solving skills and ability to engage with customers effectively.
Highlight Your Communication Skills: Since the role involves engaging with consumers via phone and email, make sure to showcase your strong written and verbal communication skills. Provide examples of how you've successfully communicated with customers in the past.
Express Your Passion for LEGO: Convey your enthusiasm for LEGO and how it inspires you to create magical moments for fans. This personal touch can set you apart from other candidates and show that you're genuinely interested in the role.
How to prepare for a job interview at the LEGO Group
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and its products during the interview. Share any personal experiences you have with LEGO, whether it's building sets or engaging with the community. This will demonstrate your genuine interest in the brand and its mission.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. The LEGO Group values compassion and energy, so showcasing your ability to connect with customers will be crucial.
✨Demonstrate Problem-Solving Abilities
Since the role involves assessing and solving brick-based problems, be ready to discuss how you approach challenges. You might even want to think of a few hypothetical scenarios related to LEGO that you can solve on the spot to impress your interviewers.
✨Be Ready for Shift Flexibility
As this position requires working late shifts and weekends, be prepared to discuss your availability openly. Show that you're flexible and willing to adapt to the needs of the team, which is essential for providing exceptional service during peak times.
