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- Tasks: Help LEGO fans with queries via phone and email, ensuring a fun experience.
- Company: Join the LEGO Group, a global leader in creativity and play.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and generous discounts.
- Why this job: Be part of a vibrant team that inspires creativity and connects with fans worldwide.
- Qualifications: Fluency in English and Finnish, plus a passion for helping others.
- Other info: Fixed-term contract until January 2026 with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor – Finnish Speaking (fixed-term)
Join to apply for the Customer Service Advisor – Finnish Speaking (fixed-term) role at the LEGO Group
Customer Service Advisor – Finnish Speaking (fixed-term)
2 weeks ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor – Finnish Speaking (fixed-term) role at the LEGO Group
Job Description
Just imagine bringing joy to millions of LEGO fans around the world. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
Job Description
Just imagine bringing joy to millions of LEGO fans around the world. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow?
If you\’re eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About The Role
This is a fixed term contract until 31st January 2026.
As a Customer Service Advisor, you\’ll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.
We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Finnish.
What You’ll Be Doing
- Respond to consumers in both English and Finnish – spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you\’ll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\’ll be rewarded through our bonus scheme.
Workplace – When you join the team you\’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
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Customer Service Advisor – Finnish Speaking (fixed-term) employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Finnish Speaking (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Understanding the brand and its offerings will help you engage more effectively with customers and answer their queries confidently.
✨Tip Number 2
Brush up on your Finnish language skills, especially in a customer service context. Being able to communicate fluently and empathetically in both English and Finnish will set you apart from other candidates.
✨Tip Number 3
Prepare for role-playing scenarios that may come up during the interview. Practising how to handle various customer service situations can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Show your passion for LEGO and creativity in your interactions. Sharing personal experiences or stories related to LEGO can help you connect with the interviewers and showcase your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor – Finnish Speaking (fixed-term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any language skills, particularly in Finnish and English. Emphasise your ability to handle queries and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for LEGO and your enthusiasm for helping customers. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Your Communication Skills: Since the role requires fluency in both Finnish and English, ensure your application demonstrates strong written communication skills. Use clear and concise language, and avoid jargon.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've effectively solved problems in previous roles. This could include handling difficult customer situations or troubleshooting issues.
How to prepare for a job interview at the LEGO Group
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and how it has impacted your life. Share any personal experiences or stories that highlight your connection to the brand, as this will resonate with the interviewers.
✨Demonstrate Your Language Skills
Since the role requires fluency in both English and Finnish, be prepared to showcase your language abilities during the interview. Practice answering common questions in both languages to ensure you feel confident and articulate.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might encounter in this role. Be ready to discuss how you would handle various situations, such as resolving complaints or providing product information, while maintaining a positive attitude.
✨Highlight Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to assess and solve issues effectively. Prepare examples from your past experiences where you've successfully resolved problems, showcasing your critical thinking and adaptability.
