Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support LEGO fans by responding to queries and solving problems with a smile.
- Company: Join the iconic LEGO Group and be part of a fun, inclusive culture.
- Benefits: Enjoy competitive pay, bonuses, flexible hybrid work, and great discounts.
- Other info: Fixed-term role until January 2027 with excellent training and career growth opportunities.
- Why this job: Bring joy to millions while developing your customer service skills in a dynamic environment.
- Qualifications: Fluency in English and Estonian, plus a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
About The Role
This is a fixed-term contract until 31st January 2027, with a potential start date in June. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus a performance based/discretionary bonus of up to 10%. Full in‑person training will be given with a 3‑week induction followed by 2 weeks on‑the‑job support. We also offer ‘Best of Both’ – our hybrid‑work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week after training.
Responsibilities
- Respond to consumers in both English and Estonian – spoken and written.
- Engage with consumers via phone and email, handling topics such as order and return queries, digital and app experiences, LEGO electronics, brand information, product quality, and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts including some weekends to ensure we provide an exceptional service.
Qualifications
Desired qualities include staying calm when LEGO mini‑figures lose their heads, energy, compassion, and fluency in English and Estonian.
What’s in it for you?
- Family Care Leave – enhanced paid leave options for those important times.
- Insurances – life and disability insurance.
- Wellbeing – resources and benefits to nurture physical and mental wellbeing and build community.
- Colleague Discount – generous discount from day 1.
- Bonus – performance‑based bonus scheme.
- Hybrid workplace policy – average of 3 days per week in the office.
Legal Statements
Children are our role models. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group. The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Customer Service Advisor - Estonian Speaking (fixed-term) employer: the LEGO Group
Contact Detail:
the LEGO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Estonian Speaking (fixed-term)
✨Tip Number 1
Get to know the company! Dive into LEGO's values and culture. When you understand what makes them tick, you can tailor your conversations to show you're a perfect fit for their team.
✨Tip Number 2
Practice your Estonian! Since you'll be engaging with fans in both English and Estonian, brush up on your language skills. It’ll help you connect better and show off your fluency during interviews.
✨Tip Number 3
Be ready to share your passion for LEGO! Whether it’s your favourite set or a memorable experience, showing your enthusiasm can make you stand out as a candidate who truly cares about the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor - Estonian Speaking (fixed-term)
Some tips for your application 🫡
Show Your Passion for LEGO: When you're writing your application, let your love for LEGO shine through! Mention any personal experiences or favourite sets that connect you to the brand. We want to see that you’re not just looking for a job, but that you genuinely care about bringing joy to LEGO fans.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any relevant skills, especially your fluency in Estonian and English. We appreciate when applicants take the time to align their experiences with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at the LEGO Group
✨Know Your LEGO® Stuff
Before the interview, brush up on your knowledge of LEGO products and the brand's history. Familiarise yourself with their latest offerings and any recent news. This will not only impress the interviewers but also help you engage more meaningfully with the questions.
✨Show Off Your Language Skills
Since this role requires fluency in both English and Estonian, be prepared to demonstrate your language skills during the interview. Practice answering common customer service scenarios in both languages to show your versatility and confidence.
✨Emphasise Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss how you assess problems and find solutions, especially when it comes to handling tricky situations with a calm and positive attitude.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. This is a great opportunity to showcase your customer service skills. Approach these exercises with enthusiasm and creativity, demonstrating how you'd engage with LEGO fans and resolve their queries effectively.