At a Glance
- Tasks: Support LEGO fans by resolving queries and building connections during peak season.
- Company: Join the iconic LEGO Group, where creativity and fun come together.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a hybrid work model.
- Other info: Fixed-term role until January 2027, with excellent career growth opportunities.
- Why this job: Be part of a team that creates magical moments for LEGO enthusiasts worldwide.
- Qualifications: Fluency in English and Dutch, with strong communication and IT skills.
The predicted salary is between 25000 - 30000 € per year.
Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role: This is a fixed term contract until 31st January 2027, with several possible start dates between June and September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the-job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Dutch.
What you’ll be doing
- Respond to consumers in both English and Dutch - spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing? If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
- Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Customer Service Advisor – Dutch Speaking (fixed-term) employer: the LEGO Group
At LEGO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. Our Customer Service Advisors enjoy a competitive salary, generous benefits including family care leave and a bonus scheme, and the flexibility of a hybrid work model that allows for a balanced work-life experience. With a strong commitment to employee growth and a diverse, inclusive environment, joining our team means becoming part of a community dedicated to inspiring the builders of tomorrow.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Dutch Speaking (fixed-term)
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGO's values and mission. This way, you can show how your passion for creativity and problem-solving aligns with their goals. Plus, it’ll help you stand out as someone who truly cares about the brand!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries about orders or troubleshooting. Remember, showing your ability to connect with fans is key!
✨Tip Number 3
Be ready to showcase your language skills! Since this role requires fluency in both English and Dutch, prepare to demonstrate your abilities during the interview. You might be asked to respond to a mock customer query in both languages!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and eager to join the LEGO team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Customer Service Advisor – Dutch Speaking (fixed-term)
Some tips for your application 🫡
Show Your Passion for LEGO:When you're writing your application, let your love for LEGO shine through! Share any personal experiences or stories that highlight your enthusiasm for the brand and how it connects with fans.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read.
Highlight Your Language Skills:Since this role requires fluency in both English and Dutch, make sure to showcase your language skills prominently. Mention any relevant experiences where you've used these languages, especially in customer service settings.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at the LEGO Group
✨Know Your LEGO
Familiarise yourself with LEGO products and the brand's values. Being able to discuss your favourite sets or how LEGO inspires creativity will show your passion for the role and help you connect with the interviewers.
✨Practice Your Language Skills
Since this role requires fluency in both English and Dutch, practice responding to common customer service scenarios in both languages. This will not only boost your confidence but also demonstrate your ability to handle queries effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past. Think about times when you had to troubleshoot or think creatively to help someone out. This is key for a Customer Service Advisor role!
✨Emphasise Your People Skills
Customer service is all about building relationships. Be ready to share experiences where you've engaged positively with customers or colleagues. Highlighting your energy and compassion will resonate well with the team.
