At a Glance
- Tasks: Assist LEGO fans globally with their inquiries via phone and email.
- Company: Join the iconic LEGO Group, known for creativity and fun.
- Benefits: Competitive salary, performance bonuses, hybrid work, and generous discounts.
- Other info: Enjoy enhanced family care leave and life insurance benefits.
- Why this job: Be part of a beloved brand and help create memorable experiences.
- Qualifications: Fluency in English and German, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The LEGO Group is looking for a Customer Service Advisor in the United Kingdom to assist LEGO fans globally during peak seasons. This fixed-term contract offers a competitive salary, benefits including a performance-based bonus, and allows hybrid work with a mix of in-office and remote days.
Applicants should have fluency in English and German, as you'll handle inquiries via phone and email. Enjoy benefits like enhanced family care leave, life insurances, and a generous colleague discount.
Bilingual Customer Service Advisor - EN/DE, Hybrid employer: the LEGO Group
The LEGO Group is an exceptional employer that values its employees by offering a vibrant work culture and numerous growth opportunities. With a competitive salary, performance-based bonuses, and generous benefits such as enhanced family care leave and life insurance, employees can thrive both personally and professionally while enjoying the flexibility of hybrid working arrangements in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Advisor - EN/DE, Hybrid
✨Tip Number 1
Get to know the company! Research The LEGO Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your bilingual skills! Since you'll be dealing with customers in both English and German, brush up on common phrases and customer service scenarios in both languages. It’ll help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The LEGO Group on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application directly. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Bilingual Customer Service Advisor - EN/DE, Hybrid
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about helping LEGO fans in both English and German, make sure to highlight your fluency in both languages. Use examples from your past experiences where you’ve successfully communicated in these languages.
Tailor Your Application:We want to see how you fit into our team! Take a moment to customise your CV and cover letter to reflect the skills and experiences that align with the Customer Service Advisor role. Mention any relevant customer service experience you have.
Be Personable:Customer service is all about connecting with people. Let your personality shine through in your application. Share a brief story or example that showcases your passion for helping others, especially in a bilingual context.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at the LEGO Group
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and German, make sure you're comfortable switching between the two languages. Practise common customer service phrases and scenarios in both languages to show your versatility during the interview.
✨Know the LEGO Brand Inside Out
Familiarise yourself with LEGO's history, values, and product lines. Being able to discuss what makes LEGO special and how you can contribute to their mission will impress the interviewers and show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face, such as handling complaints or providing product information. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Show Enthusiasm for Hybrid Work
As this position offers a hybrid work model, express your excitement about the flexibility it provides. Share how you plan to stay productive and engaged while working remotely, and be ready to discuss your strategies for effective communication with the team.
