At a Glance
- Tasks: Support LEGO fans by responding to queries in English and Greek via phone and email.
- Company: Join the LEGO Group, a fun and inclusive workplace dedicated to creativity.
- Benefits: Enjoy competitive salary, performance bonuses, and generous colleague discounts from day one.
- Other info: Hybrid work model with excellent training and career development opportunities.
- Why this job: Be part of a team that makes a real difference for LEGO fans worldwide.
- Qualifications: Fluency in English and Greek, strong IT skills, and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans. Helping LEGO fans is our superpower.
This is a permanent contract with a start date of the 27th of April 2026. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world. We offer a competitive starting salary plus performance based/discretionary bonus up to 10%. Full in-person training, up to a 3‑week induction, followed by on‑the‑job support. Hybrid work: up to three days at home per week, a minimum of two days in office post‑training.
Responsibilities
- Respond to consumers in both English and Greek – spoken and written.
- Engage with consumers via phone and email; handle order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using various tools and programs, requiring solid IT skills.
- Adapt to a variety of shifts, including weekends.
Qualities We're Looking For
- Calm under pressure, energy, compassion, fluency in English and Greek.
Benefits
- Family Care Leave – enhanced paid leave options.
- Insurances – life and disability insurance.
- Wellbeing – resources and benefits for physical and mental wellbeing.
- Colleague Discount – generous discount from day 1.
- Bonus – performance bonus scheme.
- Workplace – primary workplace location assigned; average 3 days in office per week.
The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.
Bilingual Customer Advisor (Greek/English) – Hybrid employer: the LEGO Group
LEGO Group is an exceptional employer that prioritises employee wellbeing and growth, offering a vibrant work culture where creativity thrives. With a competitive salary, generous benefits including family care leave and a performance bonus scheme, employees enjoy a supportive environment that fosters both personal and professional development. The hybrid work model allows for flexibility, making it an ideal workplace for those looking to balance their career with life outside of work.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Advisor (Greek/English) – Hybrid
✨Tip Number 1
Get to know the company culture! Before your interview, dive into LEGO's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your bilingual skills! Since you'll be engaging with fans in both English and Greek, brush up on your language skills. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges. Be ready to share these stories during your interview to demonstrate how you can handle brick-based problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the LEGO family. Don’t miss out on this opportunity!
We think you need these skills to ace Bilingual Customer Advisor (Greek/English) – Hybrid
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a Bilingual Customer Advisor, make sure to highlight your fluency in both Greek and English. Use examples from your past experiences where you’ve successfully communicated in both languages, whether it’s through customer service or other roles.
Be Personable and Engaging:We want someone who can build strong relationships with our fans. In your application, let your personality shine through! Share stories that showcase your ability to connect with people and handle queries in a fun and engaging manner.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific responsibilities from the job description and how your skills align with them. This shows us you’re genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at the LEGO Group
✨Brush Up on Your Bilingual Skills
Since you'll be communicating with LEGO fans in both English and Greek, make sure you're comfortable switching between the two languages. Practise common customer service phrases and responses in both languages to show your fluency and confidence during the interview.
✨Know Your LEGO Stuff
Familiarise yourself with LEGO products, their history, and any recent news or launches. Being able to discuss LEGO's brand values and how they relate to customer service will impress the interviewers and show your genuine interest in the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you used your IT skills to solve problems, as this is crucial for the role. Highlighting your calmness under pressure will also resonate well with the interviewers.
✨Show Your Fun Side
LEGO is all about fun and creativity, so don't be afraid to let your personality shine through. Share experiences that showcase your energy and compassion when dealing with customers. This will help you connect with the interviewers and demonstrate that you can build positive relationships with consumers.
