Assistant Store Manager Westfield

Assistant Store Manager at the LEGO store Westfield London W12

Are you ready to inspire a team to deliver an outstanding guest experience? Join the LEGO Brand Retail team as an Assistant Store Manager and ensure our brand, vision, and values are exemplified in all store operations and guest interactions.

Core Responsibilities

• Lead by example, ensuring excellent customer service is provided by the team at all times.
• Collaborate with the Store Manager to deliver results, prioritising time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum.
• Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicators.
• Support the Store Manager in achieving excellent Mystery Shopper results and in implementing follow-up action plans when needed.
• Cultivate a positive team environment that promotes a safe and fun atmosphere.
• Recruit new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative team.
• Play your part in our team succeeding.

The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As an Assistant Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. LEGO Brand Retail strives to develop relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes?

• Equivalent, previous work experience in a Retail environment.
• Proven experience in a retail environment ideally as Assistant Store Manager or Supervisor.
• Space management and visual merchandising expertise.
• Effective organisational, verbal and written communication skills, conflict resolution skills.
• Experience of working with children.
• Experience in recruitment, selection, training.
• Financial awareness: loss prevention and cash management, scheduling and payroll management.
• Physical specifications: constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.