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- Tasks: Resolve complex IT challenges and support internal teams in a dynamic environment.
- Company: Join a rapidly growing Managed Services Provider with a focus on cutting-edge technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in delivering high-quality IT support and solutions.
- Qualifications: Experience in 3rd line support and strong technical skills in Microsoft Azure and 365.
- Other info: Dynamic team culture with a focus on career development and stability.
The predicted salary is between 36000 - 60000 £ per year.
About the job 3rd Line Support Engineer (Remote)
MSP background.
About the Company:
Join a rapidly growing Professional Managed Services Provider delivering proactive and on-demand IT support services, cutting-edge technology solutions, and expert project management & consultancy. The company also specialises in Cyber Security testing, prevention, and certification services, serving a diverse range of industries across London and surrounding counties.
About the Role:
We are looking for a highly skilled 3rd Line Support Engineer to act as a key escalation point for technical issues. You will play a crucial role in resolving complex IT challenges, supporting internal teams, and ensuring high-quality service delivery to clients.
Key Responsibilities:
- Act as the 3rd line escalation point, ensuring prompt resolution of technical issues escalated by 2nd line support engineers and project/account managers.
- Diagnose and resolve software and cloud infrastructure challenges, including VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, Defender for 365, and more.
- Identify and fix hardware and network issues, covering firewalls, routers, networking devices, and on-premises servers.
- Oversee and manage website hosting services, providing escalation support for CMS and hosting-related troubleshooting.
- Stay updated with current technologies and share insights with the team.
Technical Expertise Required:
- Microsoft Azure: Configuration, management, and troubleshooting of virtual environments.
- Microsoft 365: Tenant configuration, including Exchange Online and SharePoint Online.
- Virtualisation: Strong knowledge of Microsoft Hyper-V and virtualisation principles.
- Backup Solutions: Experience with Acronis and Azure Backup.
- Firewalls: Configuration and troubleshooting of hardware firewalls (WatchGuard, Unifi, and SonicWall experience is a plus).
- Cyber Security: Familiarity with Defender for 365, third-party spam filtering products, and Cyber Essentials certification requirements.
- Antivirus Solutions: Experience with ESET solutions is beneficial.
- Website Hosting Maintenance: DNS changes, website migration, and troubleshooting.
- IT Project Delivery: Proven track record in managing and delivering IT projects across a broad scope.
Additional Requirements:
- Strong MSP background, with experience spanning from 1st to 3rd/4th line roles.
- Familiarity with RMM (Remote Monitoring & Management) and ticketing systems.
- Certifications: At least two professional certifications from Microsoft 365 or Azure Administrator/Intermediate series (e.g., MS-102, AZ-104).
- Home Office Setup: A private, reliable, and uninterrupted workspace with fast and stable internet connectivity (company-provided equipment will be used).
Personal Attributes:
- Customer-focused and approachable Passionate about providing excellent support.
- Strong communicator Fluent in English, with a professional and clear telephone manner.
- Reliable and team-oriented Punctual, accountable, and a strong team player.
- Proactive and committed Always goes the extra mile to ensure tasks are completed efficiently and effectively.
- Career-minded Looking for long-term stability within a dynamic and growing company.
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3rd Line Support Engineer (Remote) employer: The Legends Agency
Contact Detail:
The Legends Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in managed services. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Microsoft Azure, 365, and other tech areas.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 3rd line support. Practice explaining complex issues simply, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 3rd Line Support Engineer (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your MSP experience and technical skills that match the job description, like Azure and Microsoft 365 expertise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a perfect fit for us. Don’t forget to mention any relevant certifications you hold!
Showcase Your Problem-Solving Skills: In your application, give examples of complex IT challenges you've tackled in the past. We love seeing how you approach problems and what solutions you’ve implemented, especially in a fast-paced MSP environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Legends Agency
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Azure, Microsoft 365, and virtualisation. Be ready to discuss specific challenges you've faced and how you resolved them, as this will show your depth of understanding.
✨Showcase Your MSP Experience
Highlight your experience in Managed Service Providers (MSPs) and how it has prepared you for this role. Be prepared to share examples of how you've handled escalated issues and supported teams effectively.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to support clients and internal teams while ensuring everyone is on the same page.
✨Prepare Questions About the Company
Research the company and prepare thoughtful questions about their services, culture, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
