At a Glance
- Tasks: Lead the delivery of innovative digital services and transformation projects.
- Company: Join LEASE, a key player in housing reform and digital transformation.
- Benefits: Enjoy 27 days annual leave, a supportive culture, and a 10% pension.
- Other info: Hybrid working model with opportunities for professional development.
- Why this job: Make a real impact on millions while shaping the future of public services.
- Qualifications: Experience in managing digital portfolios and agile methodologies is essential.
The predicted salary is between 55000 - 65000 £ per year.
Thank you for your interest in the role of Delivery Manager at the Leasehold Advisory Service (LEASE). This is an exciting opportunity to play a key role in delivering high-quality digital and transformation services at a pivotal time for leasehold reform. You will help shape how we provide trusted, accessible and modern advice to millions of consumers.
The Leasehold Advisory Service (LEASE) provides free, expert and impartial advice on leasehold and commonhold matters to consumers in England and Wales. We are an Arm’s Length Body of the Ministry of Housing, Communities, and Local Government. Around five million households are affected by leasehold, and demand for clear, reliable advice continues to grow. We support leaseholders, park home residents, professionals and policymakers through our digital services, publications and advisory work. As government reforms reshape the sector, LEASE is modernising its services—using digital, data and AI—to meet changing user expectations while maintaining the highest standards of public service.
The Delivery Manager will lead the successful delivery of LEASE’s digital, data and transformation portfolio. You will ensure that key programmes and services are delivered efficiently, meet user needs, and comply with public sector standards. Working across multidisciplinary teams and suppliers, you will bring structure, pace and accountability to delivery while maintaining strong governance. This role is central to ensuring LEASE delivers modern, user-focused and high-performing services during a period of significant change.
Key responsibilities
- Responsible for ensuring delivery of a suite of digital, data and AI products and services in the digital portfolio, including the public launch of the AI chatbot, full embedding of the CRM, accessibility compliance (WCAG 2.2 AA), cyber security and new ways of working.
- Day-to-day coordination of digital team members and working closely with the Senior Product Manager, content design team, User-Centred design team members, and the Technical Lead.
- Honest, weekly delivery RAG reporting into the Leadership Team and into the Change Committee and the LEASE Board, with clear escalation of risks, dependencies and decisions needed.
- Running procurement activity in line with the Procurement Act 2023 and public-sector procurement obligations: market engagement, specification, evaluation, award, contract management.
- Ensuring Lease achieves value for money, delivery on time and budget, and outcomes for consumers.
- Supplier management including authoring and managing statements of work, change controls, performance reviews and exit/transition arrangements.
- Designing and embedding a delivery operating model that combines genuine user-centricity with disciplined accountability.
- Leading the operational transition from Change Programme governance into a continuous-improvement model.
- Coaching colleagues across LEASE in delivery practice, supplier management, and agile ways of working.
- Delivery-side ownership of spend controls and other assurance expected of government bodies.
- Working with the COO and ARAC on risk and audit; with the CEO and Board on strategic delivery confidence.
- Engage effectively with senior leaders, Board members, government stakeholders and partners.
- Facilitate and promote agile ways of working within the digital and data teams.
- Communicate complex delivery information clearly and confidently.
- Influence decision-making and support organisational prioritisation.
Person specification
Essential criteria
- Demonstrable track record of leading delivery on multi-vendor, multi-workstream digital portfolios.
- Experience embedding agile ways of working within digital teams.
- Strong commercial and procurement capability.
- Visible expertise in modern delivery practice.
- Strong matrix-leadership skills.
- Excellent written and verbal communication.
- Demonstrate LEASE’s values - Quality, Integrity, Accountability, Respect and Communication.
Desirable criteria
- Experience delivering AI-enabled or AI-adjacent products in a public or regulated context.
- Credibility working in or with a public-sector accountability environment.
- Track record of successful delivery of projects and programmes across various digital channels.
- Background in housing, property, financial services, advice services, or another consumer-facing regulated domain.
Additional information
LEASE is committed to building a diverse and inclusive workforce. We welcome applications from candidates of all backgrounds, and particularly welcome applications from women, minority ethnic and disabled candidates who are underrepresented in legal and advice professions.
Benefits
- 27 days annual leave plus bank holidays.
- One professional subscription paid.
- 10% non-contributory pension.
- A friendly and supportive culture.
Working Pattern
The working pattern for the role is hybrid, currently combining homeworking with regular attendance at our London office base in Kings Cross on Mondays, Wednesdays and Fridays.
Security and Right to Work
Successful candidates must pass a Disclosure and Barring Service (DBS) check. Candidates must have the right to live and work in the UK and will be subject to UK immigration requirements.
How to apply
Please submit your CV and a supporting statement explaining how you meet the essential criteria. Applications should be sent to: () Closing date: 21st June 2026.
Delivery Manager employer: The Leasehold Advisory Service
The Leasehold Advisory Service (LEASE) is an exceptional employer, offering a unique opportunity to contribute to significant housing reform while working in a collaborative and forward-thinking environment. With a strong commitment to employee development, LEASE provides tailored training, generous benefits including 27 days of annual leave, and a supportive culture that values diversity and inclusion. Located in the vibrant Kings Cross area of London, employees enjoy a hybrid working model that promotes work-life balance and flexibility.
Contact Details:
The Leasehold Advisory Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Tailor it to highlight your experience in digital delivery and agile methodologies. Use clear headings and bullet points to make it easy for us to spot your key achievements.
Write a Strong Supporting Statement:This is your chance to shine! Clearly explain how you meet the essential criteria listed in the job description. Use specific examples from your past experiences to demonstrate your skills and how they align with our needs at LEASE.
Be Authentic:We want to get to know the real you! Don’t be afraid to show your personality in your application. Share your passion for digital transformation and how you can contribute to our mission of providing accessible advice to consumers.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Leasehold Advisory Service
✨Know Your Digital Delivery
Make sure you brush up on your knowledge of digital delivery practices, especially in a multi-vendor environment. Be ready to share specific examples of how you've successfully led digital projects and embedded agile methodologies in your previous roles.
✨Understand the Public Sector Landscape
Familiarise yourself with the public sector standards and frameworks that govern organisations like LEASE. Being able to discuss how you’ve navigated these in past roles will show your understanding of the unique challenges and requirements in this space.
✨Communicate Clearly and Confidently
Practice explaining complex delivery concepts in simple terms. You might be asked to present to senior leaders or board members, so being able to convey your ideas clearly will be crucial. Think about how you can demonstrate your communication skills during the interview.
✨Showcase Your People Skills
As a Delivery Manager, you'll need to engage effectively with various stakeholders. Prepare to discuss how you've influenced decision-making and facilitated collaboration in previous roles. Highlight any experience you have in coaching teams or promoting agile ways of working.
