At a Glance
- Tasks: Support store administration and deliver exceptional customer service in a dynamic retail environment.
- Company: Join Mappin & Webb, a leading jewellery and watch retailer with a passion for excellence.
- Benefits: Gain valuable experience, develop product knowledge, and work in a supportive team.
- Other info: Opportunity for continuous development and career growth in a prestigious brand.
- Why this job: Be part of a team that creates memorable experiences for customers while growing your skills.
- Qualifications: Strong communication skills, a proactive attitude, and a passion for retail.
The predicted salary is between 22000 - 26000 £ per year.
As a Store Administrator for Mappin & Webb you will play a key role in ensuring that all areas of administration within the store are kept in line with company procedures. Looking to build on your retail and product knowledge you will be a dedicated and committed team player offering consistent support to the Store and wider business, with a passion for delivering excellent customer service ensuring that everyone has an amazing experience in our Stores.
Key Responsibilities:
- Ensuring all administrative tasks and related documentation adheres to Company Audit and Security procedures, including stock control, end of day paperwork and banking.
- Ensuring enquiries and orders are dealt with in an efficient manner.
- Managing all internal stock and repair systems in line with audit procedures.
- Ensuring quality housekeeping and efficient set up in all admin associated areas of the store.
- Assisting on the retail side as required.
- Delivering an exceptional customer experience.
- Adhering to policies and procedures.
- Continuous development of product knowledge.
- Completion of relevant training via e-learning.
- Adhering to company dress code.
About The Applicant:
As a Store Administrator you will be responsible for ensuring all areas of administration within the store are kept in line with company procedures; you will be using your excellent interpersonal skills and passion for the business to engage with customers and colleagues. A committed and dedicated team player who will be required to assist at times; identifying, sharing and spreading best practice not just in your own Store but throughout the wider business. You will be well presented at all times with a positive “can do” attitude; delivering excellent customer service to everyone that you meet, you will play a key role in the Store’s success!
Skills Required:
- Excellent planning and organisational skills.
- Flexible and adaptable to change.
- Motivated, proactive and dedicated.
- Excellent interpersonal and communication skills.
- Jewellery and watch product knowledge.
- Advanced selling and negotiation skills.
- External jewellery qualifications.
- Visual merchandising skills.
- Working to sales targets.
Our Vision: To be the best watch and jewellery retailer… Inspiring our colleagues, working together with our suppliers, amazing our customers and creating memories that last a lifetime.
Mappin & Webb - Full Time Administrator employer: The Learning Shop
Mappin & Webb is an exceptional employer that values its employees by fostering a collaborative and supportive work environment. With a strong emphasis on professional development, team members are encouraged to enhance their product knowledge and customer service skills, ensuring a rewarding career path. Located in a vibrant retail setting, the company offers unique opportunities to engage with customers and colleagues alike, making every day a chance to create memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Mappin & Webb - Full Time Administrator
✨Tip Number 1
Get to know the company! Research Mappin & Webb's values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Store Administrator, you'll need to engage with customers and colleagues. Role-play common scenarios with friends or family to boost your confidence and refine your interpersonal skills.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed tasks or projects in the past. This will demonstrate your ability to keep everything running smoothly in the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Mappin & Webb team.
We think you need these skills to ace Mappin & Webb - Full Time Administrator
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering excellent customer service shine through. Share examples of how you've gone above and beyond to create amazing experiences for customers in the past.
Highlight Your Organisational Skills:As a Store Administrator, you'll need to keep everything running smoothly. Make sure to mention any relevant experience you have with planning, organisation, and managing administrative tasks. We love seeing how you can keep things in line with company procedures!
Demonstrate Team Spirit:We're all about teamwork at Mappin & Webb! In your application, talk about your experiences working collaboratively with others. Show us how you can contribute to a positive team environment and share best practices across the business.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Learning Shop
✨Know Your Stuff
Make sure you brush up on your jewellery and watch product knowledge before the interview. Familiarise yourself with the latest trends, brands, and any specific products Mappin & Webb offers. This will show your passion for the industry and help you engage in meaningful conversations during the interview.
✨Show Off Your Organisational Skills
Since the role requires excellent planning and organisational skills, be ready to share examples from your past experiences where you've successfully managed tasks or projects. Think about how you can demonstrate your ability to keep things running smoothly, especially in a retail environment.
✨Be a Team Player
Mappin & Webb values dedicated team players, so come prepared with stories that highlight your teamwork abilities. Discuss times when you've collaborated with colleagues to achieve a common goal or how you've supported others in a busy retail setting.
✨Dress to Impress
As a Store Administrator, you'll need to adhere to a dress code, so make sure you present yourself well for the interview. Choose an outfit that reflects the brand's image and shows that you take the opportunity seriously. A polished appearance can make a great first impression!
