At a Glance
- Tasks: Support store operations and ensure smooth administration while delivering excellent customer service.
- Company: Join Mappin & Webb, a leading jewellery and watch retailer with a passion for quality.
- Benefits: Gain valuable retail experience, develop product knowledge, and work in a dynamic team environment.
- Other info: Opportunities for continuous learning and development in a prestigious retail setting.
- Why this job: Be part of a team that creates memorable experiences for customers and drives store success.
- Qualifications: Strong communication skills, a proactive attitude, and a commitment to teamwork.
The predicted salary is between 22000 - 26000 € per year.
As a Store Administrator for Mappin & Webb you will play a key role in ensuring that all areas of administration within the store are kept in line with company procedures. You will be a dedicated and committed team player offering consistent support to the Store and wider business, with a passion for delivering excellent customer service ensuring that everyone has an amazing experience in our Stores.
- Excellent planning and organisational skills
- Flexible and adaptable to change
- Motivated, proactive and dedicated
- Excellent interpersonal and communication skills
- Jewellery and watch product knowledge
- Advanced selling and negotiation skills
- External jewellery qualifications
- Visual merchandising skills
- Working to sales targets
As a Store Administrator you will be responsible for ensuring all areas of administration within the store are kept in line with company procedures; you will be using your excellent interpersonal skills and passion for the business to engage with customers and colleagues. A committed and dedicated team player who will be required to assist at times; identifying, sharing and spreading best practice not just in your own Store but throughout the wider business. You will be well presented at all times with a positive “can do” attitude; delivering excellent customer service to everyone that you meet, you will play a key role in the Store’s success!
You will be accountable for delivery in the following areas:
- Ensuring all administrative tasks and related documentation adheres to Company Audit and Security procedures, including stock control, end of day paperwork and banking
- Ensuring enquiries and orders are dealt with in an efficient manner
- Managing all internal stock and repair systems in line with audit procedures
- Ensuring quality housekeeping and efficient set up in all admin associated areas of the store
- Assist on the retail side as required
- Delivering an exceptional customer experience
- Adhering to policies and procedures
- Continuous development of product knowledge
- Completion of relevant training via e-learning
- Adhering to company dress code
Our Vision: To be the best watch and jewellery retailer… Inspiring our colleagues, working together with our suppliers, amazing our customers and creating memories that last a lifetime.
Mappin & Webb - Full Time Administrator in London employer: The Learning Shop
Mappin & Webb is an exceptional employer that values its employees by fostering a collaborative and supportive work environment. With a strong emphasis on professional development, team members are encouraged to enhance their product knowledge and customer service skills, ensuring a rewarding career path. Located in a vibrant retail setting, employees enjoy the unique advantage of being part of a prestigious brand known for its commitment to excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Mappin & Webb - Full Time Administrator in London
✨Tip Number 1
Get to know the company! Research Mappin & Webb's values and products. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and colleagues, role-play common scenarios with a friend. This will boost your confidence and help you articulate your passion for customer service.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed tasks or projects in the past. This will demonstrate your ability to keep everything running smoothly in the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Mappin & Webb family.
We think you need these skills to ace Mappin & Webb - Full Time Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Administrator role. Highlight your organisational skills, customer service experience, and any relevant product knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for retail and how you can contribute to our team. Share specific examples of how you've delivered excellent customer service in the past.
Show Off Your Interpersonal Skills:Since this role involves engaging with customers and colleagues, make sure to showcase your communication skills. We want to see how you connect with others and create a positive atmosphere in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Learning Shop
✨Know Your Stuff
Make sure you brush up on your jewellery and watch product knowledge before the interview. Familiarise yourself with the latest trends and brands that Mappin & Webb offers. This will not only show your passion for the industry but also demonstrate your commitment to delivering excellent customer service.
✨Show Off Your Organisational Skills
As a Store Administrator, you'll need to be organised and efficient. Prepare examples from your past experiences where you've successfully managed administrative tasks or improved processes. This will help you illustrate your planning skills and adaptability during the interview.
✨Be a Team Player
Mappin & Webb values collaboration, so be ready to discuss how you've worked effectively in teams before. Share specific instances where you’ve supported colleagues or contributed to a team goal. This will highlight your dedication and proactive attitude.
✨Dress to Impress
First impressions matter, especially in retail. Make sure you’re well presented and adhere to the company dress code for the interview. A polished appearance will reflect your professionalism and respect for the brand, setting a positive tone right from the start.
