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- Tasks: Lead daily operations, manage staff, and ensure excellent customer service.
- Company: HatHats Coffee Company, a people-first business focused on happiness and growth.
- Benefits: Great career opportunities, training investment, and a fun work environment.
- Why this job: Join a growing team and make a real impact in a vibrant coffee culture.
- Qualifications: Customer service experience and strong interpersonal skills preferred.
- Other info: Flexible shifts, including weekends, with potential for career progression.
The predicted salary is between 28800 - 42000 £ per year.
Ready for a new challenge? Think you have what it takes to be an assistant manager? An Assistant Manager must be prepared to be at the front line and lead the team when Outlet Managers are off site. You will be able to eventually run the store with your eyes closed and who knows, one day you may even get your own store to run!
HatHats Coffee Company is a people-first, profit-second business. We know that when our people are happy and brilliant at what they do, life is so much better for everyone. They delight our customers. They do amazing things. They love their work. So, it makes sense for us to create a place where people can be happy and brilliant.
We obsess about customer service. We only want people who want to join our journey, which has seen huge growth over recent years. One of the reasons for this is, that we only employ lovely people, and when recruiting for an Assistant Manager, it is essential that we maintain that track record.
HatHats Coffee Company Assistant Managers are employed to assist the Outlet Manager, take the lead on the day-to-day operations of the outlet, and motivate our staff to provide award-winning excellent customer service.
Responsibilities include:
- Opening and closing the outlet
- Managing the staff on shift
- Ensuring that the outlet runs effectively
- Completing any tasks assigned by the Outlet Manager
- Taking ownership of the monthly stock takes
- Reporting discrepancies to the Outlet Manager for reconciling with the outlet budget
- Being responsible for the business when the Outlet Manager is off site or not on duty
To be successful in this role you will have had extensive customer service experience as well as amazing interpersonal skills. You should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement, and turn our spaces into 'go to' destinations in their locality and build repeat trade.
About The Applicant:
- Excellent career opportunities
- Investment in training
Qualifications/Experience required:
- Confident with a basic Maths and English qualification
- Any experience in the hospitality sector is a bonus but not essential
- Experience leading a team is preferable
Skills required:
- Excellent people person with amazing interpersonal skills
- Calm, friendly nature
- Experience of customer facing role
- Ability to work on own initiative
- Ability to analyse and solve problems
- A willingness to learn
Further Information:
- Hours: 30-37.5
- Predominantly based at our Hangloose Outlet. Training may need to take place in East Kent.
- This role requires you to be available to have shifts scheduled Monday - Sunday, including during school term-time.
HatHats Coffee Company - Full Time Outlet Assistant Manager in London employer: The Learning Shop
Contact Detail:
The Learning Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HatHats Coffee Company - Full Time Outlet Assistant Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out HatHats Coffee Company's social media and website. Understanding their people-first approach will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since HatHats is all about excellent customer service, think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out during the interview and show that you’re ready to lead by example.
✨Tip Number 3
Be prepared to discuss leadership! As an Assistant Manager, you'll need to motivate and mentor staff. Think of times when you've led a team or helped someone grow in their role. Sharing these stories will demonstrate your capability to take charge when the Outlet Manager is off site.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the HatHats family. Plus, it’s super easy to do!
We think you need these skills to ace HatHats Coffee Company - Full Time Outlet Assistant Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love customer service! Share any experiences where you've gone above and beyond to make someone's day better. We want to see that you're as obsessed with delighting customers as we are!
Highlight Your Leadership Skills: As an Assistant Manager, you'll be leading the team when the Outlet Manager is away. Make sure to mention any past experiences where you've successfully led a team or taken charge of a situation. We’re looking for those who can motivate and inspire others!
Be Yourself: We value lovely people at HatHats Coffee Company, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our positive work environment. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at The Learning Shop
✨Know the Company Culture
Before your interview, take some time to understand HatHats Coffee Company's people-first approach. Familiarise yourself with their values and how they prioritise customer service. This will help you align your answers with what they’re looking for in an Assistant Manager.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and ensure excellent customer service.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to analyse and solve problems in a customer-facing role. Be ready to discuss these scenarios during the interview, as it shows you can handle challenges that may arise when the Outlet Manager is off-site.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training opportunities available or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.