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- Tasks: Lead daily operations, motivate staff, and ensure excellent customer service.
- Company: HatHats Coffee Company, a people-first business focused on happiness and growth.
- Benefits: Excellent career opportunities, training investment, and a supportive work environment.
- Why this job: Join a vibrant team and help create memorable experiences for customers.
- Qualifications: Basic Maths and English skills; hospitality experience is a plus.
- Other info: Flexible shifts, including weekends, with potential for career progression.
The predicted salary is between 28800 - 42000 £ per year.
Ready for a new challenge? Think you have what it takes to be an assistant manager? An Assistant Manager must be prepared to be at the front line and lead the team when Outlet Managers are off site. You will be able to eventually run the store with your eyes closed and who knows, one day you may even get your own store to run!
HatHats Coffee Company is a people-first, profit-second business. We know that when our people are happy and brilliant at what they do, life is so much better for everyone. They delight our customers. They do amazing things. They love their work. So, it makes sense for us to create a place where people can be happy and brilliant. We obsess about customer service. We only want people who want to join our journey, which has seen huge growth over recent years. One of the reasons for this is, that we only employ lovely people, and when recruiting for an Assistant Manager, it is essential that we maintain that track record.
HatHats Coffee Company Assistant Managers are employed to assist the Outlet Manager, take the lead on the day-to-day operations of the outlet, and motivate our staff to provide award-winning excellent customer service. Responsibilities include:
- Opening and closing the outlet
- Managing the staff on shift
- Ensuring that the outlet runs effectively
- Completing any tasks assigned by the Outlet Manager
In addition to leading the day-to-day management of the site, an Assistant Manager will be responsible for taking ownership of the monthly stock takes, and reporting discrepancies to the Outlet Manager for reconciling with the outlet budget. They will be the person that is responsible for the business when the Outlet Manager is off site or not on duty and will have authority to make decisions as required in the Outlet Manager's absence.
To be successful in this role you will have had extensive customer service experience as well as amazing interpersonal skills. You should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement, and turn our spaces into ‘go to’ destinations in their locality and build repeat trade.
About The Applicant:
- Excellent career opportunities
- Investment in training
Qualifications/Experience required:
- Confident with a basic Maths and English qualification
- Any experience in the hospitality sector is a bonus but not essential
- Experience leading a team is preferable
Skills required:
- Excellent people person with amazing interpersonal skills
- Calm, friendly nature
- Experience of customer facing role
- Ability to work on own initiative
- Ability to analyse and solve problems
- A willingness to learn
Responsibilities:
- Lead on the day-to-day operations of the space ensuring it is open to agreed opening hours, working closely with the Outlet Manager to make operating the space as smooth as possible
- Assist with onboarding new staff with direction from the Outlet Manager
- Carry out Front of House duties, leading by example, and adhering to Health and Safety standards
- Ensure that all staff are producing drinks and food to the standards of the business
- Attend fortnightly site management meetings on teams
- Ensure all reporting during your shift is completed accurately
- Cash up at the end of the day
- Ensure open and close routines and statutory reports for EHO are up to date
- Mentor and support all staff in the daily running of the outlet, and actively encourage career progression
- Take the lead for the cleanliness of venue
- Own the weekly stock take and ensure report is logged with the Outlet Manager
- Take the lead on outlet customer experience
- Sharing on call duties with Outlet Manager
Further Information:
Hours: 30-37.5 Predominantly based at our Hangloose Outlet. Training may need to take place in East Kent. As an Assistant Manager, you would be working shifts of which could fall on any day of the week. Our Summer opening hours are between 07:30 and 19:30, with weekends and school holidays being our busiest times. This role requires you to be available to have shifts scheduled Monday - Sunday, including during school term-time. Please confirm that you would be able to commit to this.
HatHats Coffee Company - Full Time Outlet Assistant Manager employer: The Learning Shop
Contact Detail:
The Learning Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HatHats Coffee Company - Full Time Outlet Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out HatHats Coffee Company's social media and website. Understanding their people-first approach will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since HatHats is all about excellent customer service, think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out during the interview and demonstrate that you fit right in.
✨Tip Number 3
Be ready to showcase your leadership abilities! As an Assistant Manager, you'll need to motivate and support your team. Prepare some stories about how you've successfully led a team or resolved conflicts in the past to impress the interviewers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace HatHats Coffee Company - Full Time Outlet Assistant Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing excellent customer service. Share specific examples of how you've delighted customers in the past – we want to see that passion shine through!
Highlight Your Leadership Skills: As an Assistant Manager, you'll be leading a team, so make sure to showcase any experience you have in leadership roles. Whether it's mentoring staff or managing shifts, we want to hear about how you've motivated others to succeed.
Be Yourself: We’re all about lovely people at HatHats Coffee Company, so don’t be afraid to let your personality come through in your application. Share what makes you unique and why you’d be a great fit for our team!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at The Learning Shop
✨Know the Company Culture
Before your interview, take some time to understand HatHats Coffee Company's people-first approach. Familiarise yourself with their values and how they prioritise customer service. This will help you align your answers with what they’re looking for in an Assistant Manager.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and ensure excellent customer service.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to analyse and solve problems in a customer-facing role. Be ready to discuss these scenarios during the interview, as HatHats values individuals who can think on their feet and make decisions independently.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training opportunities available or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.