At a Glance
- Tasks: Lead high-energy shifts and create unforgettable experiences in a vibrant sports environment.
- Company: Ballerz, where sport, gaming, and hospitality collide for an electric atmosphere.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours with exciting events and a focus on team development.
- Why this job: Join a fun team and make every guest's experience exceptional while enjoying live sports.
- Qualifications: Passion for hospitality, strong leadership skills, and ability to thrive under pressure.
The predicted salary is between 30000 - 40000 € per year.
A Duty Manager at Ballerz leads high-energy shifts in a fast-paced, sport-led hospitality environment where the focus is on creating unforgettable experiences, not just delivering service. This is not a traditional restaurant management role. At Ballerz, live sport, interactive gaming, premium food and drink, and social energy come together to create an electric atmosphere. As Duty Manager, you will lead from the front, inspire your team, and ensure every guest leaves having had an exceptional time.
What Makes This Role Different
- Live sport and event-driven atmosphere
- Interactive gaming and entertainment experiences
- High-volume peak periods and large group bookings
- Fast-paced social environment focused on energy and engagement
- Guest experience at the heart of every shift
Key Responsibilities
- Lead seamless, high-energy shifts across the venue
- Create a vibrant atmosphere aligned with live sports and events
- Drive sales, performance and guest satisfaction
- Deliver exceptional standards across service, food, drink and cleanliness
- Lead, motivate and develop a high-performing team
- Handle guest feedback professionally and confidently
- Ensure compliance with health & safety and operational standards
- Work closely with bar, kitchen and reception teams to deliver smooth service
What We’re Looking For
- Passion for hospitality, sport and guest experience
- Confident, energetic and engaging personality
- Strong leadership and communication skills
- Ability to thrive under pressure in a busy environment
- Commercial awareness and proactive mindset
- Experience leading shifts or managing teams in fast-paced venues
- Flexible availability including evenings, weekends and major event days
Ballerz - Full Time Duty Manager employer: The Learning Shop
Ballerz is an exceptional employer that thrives on creating a dynamic and engaging work environment where passion for hospitality and sport is at the forefront. With a focus on employee development, team motivation, and a vibrant atmosphere, staff are encouraged to grow their skills while delivering unforgettable experiences to guests. Located in a fast-paced, event-driven setting, Ballerz offers unique opportunities to be part of a high-energy team that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Ballerz - Full Time Duty Manager
✨Tip Number 1
Get to know the venue! Before your interview, pop into Ballerz and soak up the atmosphere. This will help you understand the vibe and show your genuine interest in the role.
✨Tip Number 2
Show off your leadership skills! During your interview, share specific examples of how you've motivated a team or handled a busy shift. We want to see that you can thrive under pressure!
✨Tip Number 3
Be ready to discuss guest experiences. Think about times you've turned a negative situation into a positive one. This is key in a role where guest satisfaction is everything!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join our energetic team at Ballerz!
We think you need these skills to ace Ballerz - Full Time Duty Manager
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for hospitality and sport right from the start. Share experiences that highlight your love for creating unforgettable guest experiences, as this role is all about energy and engagement!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the vibrant atmosphere at Ballerz. Use language that resonates with our fast-paced, interactive environment to show you understand what we’re all about.
Highlight Leadership Skills:We want to know how you’ve led teams in busy settings before. Share specific examples of how you’ve motivated your crew and handled challenges, especially during peak periods. This will show us you can thrive under pressure!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Ballerz.
How to prepare for a job interview at The Learning Shop
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Ballerz and what makes it unique. Understand their focus on live sports, interactive gaming, and the overall guest experience. This knowledge will help you demonstrate your passion for the role and show that you’re genuinely interested in creating unforgettable experiences.
✨Showcase Your Leadership Skills
As a Duty Manager, leading a team is crucial. Prepare examples from your past experiences where you successfully motivated and developed a team, especially in high-pressure situations. Highlight how you’ve handled challenges and driven performance to ensure guest satisfaction.
✨Emphasise Your Passion for Hospitality and Sport
Ballerz is all about energy and engagement, so let your enthusiasm shine through during the interview. Share stories that reflect your love for hospitality and sport, and how this passion translates into creating vibrant atmospheres for guests.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing a busy shift or dealing with guest feedback. Think of scenarios where you’ve excelled in similar environments and be ready to discuss your thought process and actions taken to achieve positive outcomes.
