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- Tasks: Provide 1st line IT support, troubleshoot issues, and deliver training to users.
- Company: Join Global 4, a top-rated Managed Services Provider with a focus on innovation.
- Benefits: Enjoy 33 days holiday, £1,000 referral bonus, and 50% off broadband after two years.
- Other info: Equal Opportunities employer with excellent career growth and recognition schemes.
- Why this job: Be part of a dynamic team making a real difference in customer experience.
- Qualifications: Strong communication skills and a passion for tech support.
The predicted salary is between 25000 - 30000 £ per year.
Who are Global 4? We're not your average Managed Services Provider. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you're yearning for a fresh opportunity and meaningful rewards, your time to shine is now - join Global 4!
Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer.
What Will You Be Doing?
- Work with the Technical Team acting as a single point of contact for IT issues, changes and queries.
- Deliver training sessions, and programmes (typically one to one) to end users.
- Receiving, logging and managing calls from customers via telephone, online portal, email and instant messaging.
- 1st line end user support - troubleshooting of IT related problems.
- Troubleshoot networking and infrastructure issues and escalating when appropriate.
- If appropriate escalate unresolved calls to other members of the Client Experience Team or third parties.
- Log all calls in the Service Desk Call Logging system.
- Monitoring of customers systems using remote monitoring and management tools.
- Performing daily checks of systems and services and reporting on the condition of these.
- Take full ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely, courteous and professional manner.
- Maintain a high standard of customer service for all support queries.
- Publishing support documentation to assist other members of the Technical or Client Experience Team or customers with requests for information & provide training if required.
- Liaise and work with external technical support teams where appropriate.
- Working with other members of the Client Experience Team to ensure all customer services are monitored and ensuring the team know when to escalate or action alerts.
- Raise deficiencies in process and procedure with the Technical Team Lead or Client Experience Manager as soon practicably possible.
What do we need from you?
- Consistent quality focus and resolution discipline.
- Experience stabilising customer faults, escalations, and conflict.
- Clear technical communication with customers and partners.
- Strong documentation accuracy and process adherence.
- Structured workload management in high-volume environments.
- Professional, presentable, approachable and courteous.
- Excellent telephone manner.
- Attention to detail and ability to listen and learn.
- Tenacious and willing to go the extra mile.
- Ability to develop technical and client experience skills in line with the services offered by the business.
What benefits will you receive?
- 50% off our Broadband & Utility packages, completely free after two years.
- £1,000 Refer A Friend Scheme.
- 33 days holiday allowance including bank holidays.
- 5 additional days leave granted based upon length of service.
- £250 Bright Ideas Scheme.
- Kudos Employee Recognition Scheme – Including Days Out.
- Buy & Sell holiday allowance scheme.
- Death in service benefit.
- Pension scheme.
- Eye care vouchers.
- Friday fridge.
- Paid Charity leave.
IT - 1st Line IT Technical Support in Horsham employer: The Learning People Uk
Contact Detail:
The Learning People Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT - 1st Line IT Technical Support in Horsham
✨Tip Number 1
Get to know the company! Research Global 4 and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on common IT issues and troubleshooting techniques. Being able to demonstrate your problem-solving abilities in real-time can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Global 4 family. Don’t miss out on this opportunity!
We think you need these skills to ace IT - 1st Line IT Technical Support in Horsham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for IT shine through! We want to see that you're genuinely excited about the role and how you can contribute to our team at Global 4.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in 1st line support and any technical skills that match what we're looking for. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Global 4 family!
How to prepare for a job interview at The Learning People Uk
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Familiarise yourself with common troubleshooting techniques and tools, as well as the specific technologies mentioned in the job description. This will help you answer questions confidently and demonstrate your expertise.
✨Customer Service Mindset
Since this role involves a lot of customer interaction, think about how you can showcase your customer service skills. Prepare examples of how you've handled difficult situations or resolved conflicts in the past. Highlight your ability to communicate clearly and courteously.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This not only shows that you're attentive but also helps you provide more relevant answers, especially when discussing problem-solving scenarios.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might want to ask about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to engage with the interviewer!