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- Tasks: Provide hands-on IT support and technical assistance across multiple locations.
- Company: Dynamic IT organisation focused on user satisfaction and professional growth.
- Benefits: Competitive salary, ongoing development, and a supportive team culture.
- Other info: Opportunity for career growth in a fast-paced, collaborative environment.
- Why this job: Make a real impact by helping users and enhancing IT systems.
- Qualifications: Experience in 2nd Line support and strong troubleshooting skills required.
The predicted salary is between 35000 - 40000 £ per year.
This is an opportunity for an experienced 2nd Line Engineer to play a key role in delivering dependable, user facing IT support across a multi site organisation.
This position involves providing hands on technical assistance to users in Colchester and other group locations when required. You will act as a senior point of technical support, ensuring issues are resolved efficiently, service standards are maintained, and users receive a consistently high level of service. The role suits a well rounded technical professional who is confident working across a broad technology stack and comfortable operating in a fast paced environment.
A full UK driving licence is essential due to travel between offices.
What You Will Be Doing:
- Deliver onsite technical assistance to users across multiple locations, ensuring a high standard of service at all times
- Manage incidents and service requests, maintaining accurate and timely updates
- Ensure agreed service levels and performance targets are consistently achieved
- Escalate complex or time sensitive issues to the appropriate technical teams when required
- Carry out technical installations, deployments, and fulfilment of service requests, both onsite and remotely where appropriate
- Provide guidance and informal mentoring to less experienced engineers
- Identify opportunities to enhance systems, processes, or services and share recommendations with leadership
- Support other technical or project teams when operational demand requires
Requirements Your Profile:
- Broad, well rounded technical understanding across business IT systems and services
- Strong communication skills with the ability to build trust with users and colleagues
- Highly organised with the ability to manage multiple priorities effectively
- Comfortable working to defined service metrics and operational targets
- Collaborative approach with a strong sense of team responsibility
- Professional, dependable, and service driven mindset
Technical Experience:
- Demonstrated experience operating in a 2nd Line IT support role within a business environment
- Strong troubleshooting capability across desktop systems, user environments, and end user devices
- Experience supporting Microsoft 365 environments including Exchange, Teams, SharePoint, and Intune
- Solid understanding of Azure Active Directory/Entra ID, identity, and user administration
- Practical knowledge of networking fundamentals including DNS, DHCP, TCP/IP, firewalls, and secure connectivity
- Exposure to server infrastructure, virtualisation, storage, and security technologies
- Familiarity with cloud platforms such as Azure and private cloud environments
Benefits What Is in It for You:
- A stable, technically engaging role within a professional IT environment
- Opportunity to work closely with users and make a visible operational impact
- Ongoing professional development and technical growth
- Supportive and collaborative team culture
- Modern working environment and varied technical exposure
If you are an experienced 2nd Line IT Support Engineer who enjoys hands on technical work and supporting users directly, it'd be great to hear from you. Apply now!
2nd Line Onsite Engineer in Colchester employer: The Learning People Uk
Contact Detail:
The Learning People Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Onsite Engineer in Colchester
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Colchester. It's a great way to meet potential employers and get your name out there. Plus, you might even bump into someone from the company you're eyeing!
✨Tip Number 2
Show off your skills! If you have a portfolio or any projects you've worked on, make sure to bring them up during interviews. It’s a fantastic way to demonstrate your hands-on experience and technical prowess.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common 2nd Line Support scenarios and how you’d handle them. Being able to articulate your thought process will show that you’re not just technically savvy but also a problem solver.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we really value.
We think you need these skills to ace 2nd Line Onsite Engineer in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Support Engineer. Focus on the skills mentioned in the job description, like troubleshooting and supporting Microsoft 365 environments. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing top-notch IT support and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Technical Skills: In your application, don’t forget to mention your technical expertise, especially with Azure Active Directory and networking fundamentals. We love seeing candidates who are confident in their abilities and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at The Learning People Uk
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure Active Directory, and networking fundamentals. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of user interaction, practice explaining complex technical concepts in simple terms. Think about examples where you've built trust with users or colleagues and be prepared to share those stories.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple priorities and ensure service levels are met. Consider using specific examples from your previous roles to illustrate your ability to stay organised under pressure.
✨Emphasise Team Collaboration
This position values a collaborative approach, so think about times when you've worked effectively within a team. Highlight any mentoring experiences you've had and how you've contributed to enhancing systems or processes.