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- Tasks: Provide expert 2nd line support and resolve complex technical issues.
- Company: Join a professional tech team in Basildon with a supportive culture.
- Benefits: Stable role, ongoing training, private healthcare, and hybrid working options.
- Other info: Clear progression opportunities and regular team events to foster connections.
- Why this job: Make a real impact while advancing your technical skills in a collaborative environment.
- Qualifications: Experience in 2nd Line Support and strong troubleshooting skills required.
The predicted salary is between 32500 - 37500 £ per year.
Location: Basildon. Hybrid
Salary guide: £32,500-37,500
Join a technical team where your experience is valued, and your expertise makes a real impact. We are seeking an experienced 2nd Line Support Engineer to join our client's established Service Desk. This role requires a confident and capable technical professional who can take ownership of complex issues, support critical systems, and deliver a high standard of service across a varied client base.
You will work alongside skilled engineers in a collaborative environment that values technical quality, accountability, and continuous improvement. This opportunity is suited to someone already operating comfortably at 2nd Line level who is looking for stability, technical depth, and long term progression.
What You Will Be Doing
- Provide expert 2nd line technical support, managing escalated incidents and service requests end to end
- Diagnose and resolve complex hardware, software, infrastructure, and networking issues
- Administer and support Microsoft 365, Windows Server, Active Directory, and core IT services
- Handle advanced troubleshooting across user, device, and server environments
- Perform root cause analysis and implement long term solutions to recurring issues
- Collaborate with 1st and 3rd line engineers to ensure efficient service delivery and knowledge sharing
- Maintain accurate technical documentation and ensure tickets meet SLA and quality standards
- Support patching, upgrades, and maintenance across supported environments
- Contribute to continuous service improvement and technical best practice
What You Will Bring
- Proven commercial experience operating in a 2nd Line Support role within a Service Desk environment
- Strong technical troubleshooting ability across Windows desktop and server platforms
- Hands-on experience supporting Microsoft 365, including Exchange, Teams, SharePoint, and Intune
- Strong working knowledge of Active Directory, Group Policy, and identity management
- Solid networking knowledge, including DNS, DHCP, TCP/IP, firewalls, and VPN connectivity
- Experience working within SLA driven environments and managing ticket queues effectively
- Clear and professional communication skills with a strong customer focus
- Ability to work independently, prioritise effectively, and take ownership of technical issues
- Desirable: Microsoft or relevant technical certifications
What Is in It for You
- A stable role within a professional and well structured technical environment
- Clear progression into senior technical or specialist roles
- Ongoing training and certification support
- Private healthcare and life insurance
- Modern office environment with excellent facilities
- Hybrid working
- Supportive team culture with regular social and team events
2nd Line Support Engineer in Basildon employer: The Learning People Uk
Contact Detail:
The Learning People Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in 2nd Line Support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the technical interview! Brush up on your troubleshooting skills and be ready to discuss your experience with Microsoft 365, Active Directory, and networking issues. We want to see how you tackle real-world problems.
✨Tip Number 3
Show off your soft skills! Communication is key in support roles. Practice explaining complex technical issues in simple terms, as this will impress potential employers and show you're customer-focused.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Support. Use keywords from the job description to show that you’re a perfect fit for the role. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled complex issues and contributed to service improvement. Let us know why you’re excited about joining our team at StudySmarter.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your hands-on experience with Microsoft 365, Active Directory, and any relevant certifications. We love seeing candidates who are passionate about tech!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at The Learning People Uk
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Active Directory, and networking concepts like DNS and DHCP. Be ready to discuss specific scenarios where you've diagnosed and resolved complex issues, as this will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've taken ownership of challenging incidents in the past. Highlight your approach to root cause analysis and how you implemented long-term solutions. This will demonstrate your ability to handle escalated incidents effectively.
✨Communicate Clearly and Confidently
Since this role requires strong communication skills, practice explaining technical concepts in a clear and professional manner. Think about how you would communicate with both technical and non-technical clients, as this will be crucial for delivering high-quality service.
✨Emphasise Team Collaboration
Be prepared to discuss your experience working alongside other engineers. Share examples of how you've collaborated with 1st and 3rd line support teams to ensure efficient service delivery. This shows that you value teamwork and are committed to continuous improvement.