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- Tasks: Support students on their learning journey and help them achieve their career goals.
- Company: Join The Learning People, a leader in online professional learning.
- Benefits: Enjoy a competitive salary, health cash plan, and generous holiday allowance.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Passion for helping others, excellent communication skills, and strong organisation.
- Other info: Be part of a supportive team with opportunities for professional growth.
The predicted salary is between 20000 - 30000 £ per year.
Location: Hove | Salary: £25,000 | Full-Time
Are you passionate about helping people achieve their career goals? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you. At The Learning People, we’re looking for a motivated and compassionate StudentCare™ Consultant to join our Hove-based team on a fixed-term 6 month contract. This is a fantastic opportunity to make a real difference in the lives of our students while gaining valuable experience in a market-leading, forward-thinking organisation.
About Us
The Learning People is a trusted provider of professional online learning, offering accredited courses and career-changing certifications across the globe. We are passionate about empowering individuals to upskill and transform their careers through accessible, flexible learning. We live by our core values:
- We CARE about people.
- We are GENUINE – what we say matters.
- We EMPOWER individuals to own their journey.
- We make SUCCESS happen through action.
- We are POSITIVE, and our energy is infectious.
If you share our values and are driven by purpose, this could be your perfect next step.
Why Join Us?
- Make a meaningful difference in students’ lives every day
- Join a friendly, supportive and collaborative team
- Access training and professional development opportunities
- Competitive salary of £25,000
- Be part of a growing, industry-leading organisation
- Health Cash Plan (includes virtual GP service)
- Discounts on retail, travel, fitness, and more
- Birthday day off, generous holiday allowance
- Regular wellbeing perks, including in-office massages
About the Role
As a StudentCare™ Consultant, you will be a key point of contact for our students throughout their learning journey, from enrolment through to completion. You’ll provide proactive, student-focused support, helping learners stay motivated, overcome challenges, and reach their goals. You’ll need to be an exceptional communicator, highly organised, and confident using IT systems. If you enjoy building relationships and delivering great service, this could be the ideal role for you.
Key Responsibilities
- Act as the first point of contact for student queries via phone and email
- Facilitate onboarding through virtual orientation webinars
- Proactively support students with regular 1:1 check-in calls
- Troubleshoot platform or access issues and elevate as needed
- Guide students through exam readiness and provide motivation and reassurance
- Manage student complaints empathetically and professionally, liaising with internal teams to resolve
- Complete admin tasks in line with individual and team KPIs
- Champion the student experience to drive positive outcomes and feedback
What We’re Looking For
- A genuine passion for supporting and encouraging others
- Excellent communication and interpersonal skills
- Strong organisational and problem-solving abilities
- Ability to work independently and collaboratively in a team
- Commitment to your own professional growth and learning
Hours of Work
Monday to Friday on a rotating shift: 08:00–16:00, 09:00–17:30, or 10:00–18:30. Occasional Saturday working (approx. 1 in every 6 weeks).
Ready to make a difference? Join us and be part of a company that cares about people, celebrates growth, and supports your success, while helping others achieve theirs. This is a fixed-term 6 month contract position. Applicants must have the right to work in the UK.
StudentCare Consultant - Fixed Term 6 Month Contract employer: The Learning People Ltd
Contact Detail:
The Learning People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land StudentCare Consultant - Fixed Term 6 Month Contract
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a StudentCare Consultant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for student support roles and practice your answers. We want you to showcase your passion for helping others and your excellent communication skills, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the StudentCare Consultant position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining The Learning People and making a difference in students' lives.
We think you need these skills to ace StudentCare Consultant - Fixed Term 6 Month Contract
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you genuinely care about supporting students and their career journeys.
Be Genuine: Make sure your application reflects who you really are. We value authenticity, so don’t be afraid to share your personal experiences and how they relate to the role of a StudentCare Consultant.
Highlight Your Skills: Focus on showcasing your communication and organisational skills in your application. We’re looking for someone who can connect with students and manage their needs effectively, so give us examples of how you've done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference!
How to prepare for a job interview at The Learning People Ltd
✨Know Your Stuff
Before the interview, make sure you understand The Learning People's mission and values. Familiarise yourself with their StudentCareâ„¢ approach and think about how your passion for helping others aligns with their goals. This will show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a StudentCare™ Consultant, communication is key. Prepare examples of how you've effectively communicated with students or clients in the past. Think about times when you’ve resolved issues or motivated someone – these stories will highlight your interpersonal skills.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot or manage complaints. Be ready to discuss how you approached these situations and what the outcomes were, demonstrating your ability to handle challenges empathetically.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the StudentCare™ Consultant position. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.