At a Glance
- Tasks: Support students on their learning journey and help them achieve their goals.
- Company: Join The Learning People, a leader in online education.
- Benefits: Competitive salary, health cash plan, discounts, and generous holiday allowance.
- Other info: Friendly team environment with opportunities for professional growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Passion for helping others, excellent communication, and strong organisational skills.
The predicted salary is between 25000 - 25000 £ per year.
Are you passionate about helping people achieve their career goals? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you. At The Learning People, we’re looking for a motivated and compassionate StudentCare™ Consultant to join our Hove-based team on a fixed-term 3 month contract. This is a fantastic opportunity to make a real difference in the lives of our students while gaining valuable experience in a market-leading, forward-thinking organisation.
The Learning People is a trusted provider of professional online learning, offering accredited courses and career-changing certifications across the globe. We are passionate about empowering individuals to upskill and transform their careers through accessible, flexible learning. We live by our core values:
- We CARE about people.
- We are GENUINE – what we say matters.
- We EMPOWER individuals to own their journey.
- We make SUCCESS happen through action.
- We are POSITIVE, and our energy is infectious.
Why Join Us?
- Make a meaningful difference in students’ lives every day
- Join a friendly, supportive and collaborative team
- Access training and professional development opportunities
- Competitive salary of £25,000
- Be part of a growing, industry-leading organisation
- Health Cash Plan (includes virtual GP service)
- Discounts on retail, travel, fitness, and more
- Birthday day off, generous holiday allowance
- Regular wellbeing perks, including in-office massages
As a StudentCare™ Consultant, you will be a key point of contact for our students throughout their learning journey, from enrolment through to completion. You’ll provide proactive, student-focused support, helping learners stay motivated, overcome challenges, and reach their goals. You’ll need to be an exceptional communicator, highly organised, and confident using IT systems. If you enjoy building relationships and delivering great service, this could be the ideal role for you.
Key Responsibilities
- Act as the first point of contact for student queries via phone and email
- Facilitate onboarding through virtual orientation webinars
- Proactively support students with regular 1:1 check-in calls
- Troubleshoot platform or access issues and escalate as needed
- Guide students through exam readiness and provide motivation and reassurance
- Manage student complaints empathetically and professionally, liaising with internal teams to resolve
- Complete admin tasks in line with individual and team KPIs
- Champion the student experience to drive positive outcomes and feedback
What We’re Looking For
- A genuine passion for supporting and encouraging others
- Excellent communication and interpersonal skills
- Strong organisational and problem-solving abilities
- Ability to work independently and collaboratively in a team
- Commitment to your own professional growth and learning
Hours of Work
Monday to Friday on a rotating shift: 08:00–16:30, 09:00–17:30, or 10:00–18:30. Occasional Saturday working (approx. 1 in every 6 weeks).
Ready to make a difference? Join us and be part of a company that cares about people, celebrates growth, and supports your success, while helping others achieve theirs. This is a fixed-term 3 month contract position. Applicants must have the right to work in the UK.
StudentCare Consultant - Fixed Term 3 Month Contract in Hove employer: The Learning People Ltd
At The Learning People, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. Located in Hove, our supportive and collaborative work culture fosters meaningful connections, allowing you to make a real difference in students' lives while enjoying competitive benefits such as a health cash plan, generous holiday allowance, and professional development opportunities. Join us to empower individuals on their learning journeys in a vibrant, forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land StudentCare Consultant - Fixed Term 3 Month Contract in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially roles like the StudentCare Consultant. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for student support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your skills and experiences effectively.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping students shine through. Share personal stories or experiences that highlight your commitment to supporting others in their learning journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The Learning People. Let’s make a difference together!
We think you need these skills to ace StudentCare Consultant - Fixed Term 3 Month Contract in Hove
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how you genuinely care about supporting students in their learning journey.
Be Genuine:Use a friendly and authentic tone in your application. We value honesty and want to know the real you, so don’t be afraid to share your personal experiences and motivations.
Highlight Your Skills:Make sure to showcase your communication and organisational skills. We’re looking for someone who can juggle multiple tasks while keeping students engaged and motivated, so give us examples of how you’ve done this before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The Learning People.
How to prepare for a job interview at The Learning People Ltd
✨Know Your Stuff
Before the interview, make sure you understand The Learning People's mission and values. Familiarise yourself with their StudentCare™ approach and think about how your passion for helping others aligns with their goals. This will show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a StudentCare™ Consultant, communication is key. Prepare examples of how you've effectively communicated with others in past roles. Think about times when you’ve helped someone overcome a challenge or provided exceptional support – these stories will resonate well during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle difficult situations or complaints. The Learning People values empathy and professionalism, so share specific instances where you’ve resolved issues while keeping the other person’s feelings in mind. This will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture is the right fit for you.
