Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide 1st line IT support and automate our CRM system.
- Company: The Learning People is a leading online learning provider focused on empowering professionals through education.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive team culture.
- Why this job: Be part of a positive, success-driven environment that values your growth and contributions.
- Qualifications: No prior experience required; just bring a can-do attitude and a passion for IT.
- Other info: Office-based role in Hove with potential for part-time work.
The predicted salary is between 22700 - 25300 £ per year.
Job description – Graduate Systems Engineer
Are you looking to join a small but busy operations team and take responsibility for internal 1st line IT support together with running automations and programming of our CRM system? If so, please read on.
About Learning People
The Learning People is a trusted and innovative online learning provider that offers a wide range of accredited courses and professional certifications. We pride ourselves on delivering high-quality learning experiences that cater to the evolving needs of individuals in various industries. Our mission is to provide accessible and flexible education to empower professionals to succeed in their careers.
We have strong core values. We CARE about people. We are GENUINE and know what we say matters. We EMPOWER people to take ownership of their future. Through our actions we make SUCCESS happen. Our POSITIVE attitude is infectious. If these values resonate with you and you are driven by success, then apply now! You could become part of something spectacular.
Main Job Tasks and Responsibilities
- Provide excellent 1st line IT Support for UK office, escalate to our IT support partner if required.
- Fault finding and follow up resolution of faults with external support company if unable to resolve in house.
- Managing the life-cycle of incidents and requests, escalating them as appropriate and closing them when the user is satisfied with the outcome.
- Maintaining and supporting (in conjunction with support company) desktops, laptops, cloud based applications, printers and any other IT software.
- Ensure testing of new user set ups is vigorous and complete prior to new starter arrivals
- Learn Deluge scripting so you can help write automations within our Zoho CRM system
- Help produce specification documents and test plans to ensure requirements are understood and tested fully prior to release in to the live system
- Testing solutions in controlled, real life situations prior to putting live
- Keep detailed, updating as necessary, training manuals for users and sharing development code with colleagues
- Ensure the leavers process and account deactivation is run as per current process
- Provide technical input in meetings and help teams understand technical solutions
- Weekly system backups
- Upload exam data and classroom attendance to CRM
- Monthly system tasks to support UK and APAC CRM’s
- Any other ad hoc duties as required within the team
Technical Skills and Experience
- Experience working in a similar support role would be an advantage but not essential
- Good working knowledge of MS Office suite of applications and Microsoft 365
- Knowledge and experience of Zoho CRM would be an advantage but not essential
Person Specification
- A flexible “can do” attitude
- Excellent communication skills with the ability to communicate to staff at all levels in a user-friendly manner
- Great problem solver
- Confident and calm under pressure
- Excellent attention to detail and levels of accuracy
- Good time management and organisational skills
- A keen interest in computing and Information Technology in general
Job Type: Full Time ideally Monday to Friday, 09:00 to 17:30 or would consider Part-time. The role is office based in Hove.
Salary: £27,000.00-£29,000.00 per year, subject to experience, Pro rata for part time.
Expected start date: August 2025
#J-18808-Ljbffr
Graduate Systems Engineer employer: The Learning People Ltd
Contact Detail:
The Learning People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Systems Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Office and Zoho CRM. Even if you don't have direct experience, showing that you've taken the initiative to learn about these tools can set you apart.
✨Tip Number 2
Demonstrate your problem-solving skills during any interactions with us. Prepare examples of how you've successfully resolved issues in the past, as this role heavily relies on troubleshooting and providing effective IT support.
✨Tip Number 3
Highlight your communication skills by being clear and concise in your conversations with us. This role requires you to interact with staff at all levels, so showcasing your ability to explain technical concepts in a user-friendly manner is crucial.
✨Tip Number 4
Show your enthusiasm for learning and development, especially regarding Deluge scripting and automation. Expressing a genuine interest in expanding your skill set will resonate well with our values of empowerment and success.
We think you need these skills to ace Graduate Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Graduate Systems Engineer. Emphasise any IT support roles, problem-solving abilities, and familiarity with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Learning People's values. Mention how your flexible attitude and communication skills make you a great fit for their team. Be sure to express your enthusiasm for the role and the company.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially any experience with MS Office, Microsoft 365, or Zoho CRM. If you have any knowledge of scripting or automation, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role.
How to prepare for a job interview at The Learning People Ltd
✨Show Your Problem-Solving Skills
As a Graduate Systems Engineer, you'll need to demonstrate your ability to solve problems effectively. Prepare examples from your past experiences where you successfully identified and resolved technical issues, showcasing your analytical thinking.
✨Familiarise Yourself with Zoho CRM
While experience with Zoho CRM isn't essential, having a basic understanding of it can set you apart. Take some time to explore its features and functionalities, and be ready to discuss how you could contribute to automations within the system.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be prepared to explain complex technical concepts in simple terms. Practice articulating your thoughts clearly and confidently, as you'll need to interact with staff at all levels.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for managing incidents and requests. During the interview, highlight instances where your meticulous nature has led to successful outcomes, such as thorough testing or accurate documentation.
