At a Glance
- Tasks: Lead the setup and management of bars, ensuring exceptional guest experiences.
- Company: Join an award-winning immersive attraction at Westfield Stratford City.
- Benefits: Competitive salary, dynamic work environment, and opportunities for team development.
- Other info: Opportunity to shape a new team and deliver memorable adventures.
- Why this job: Be part of creating a unique hospitality experience in an exciting new venue.
- Qualifications: Experience in busy bar management and strong leadership skills required.
The predicted salary is between 40000 - 45000 £ per year.
Location: Westfield Stratford City, London
Salary: £40,000–£45,000 per annum depending on experience
Reporting to: Venue Operations Manager
This isn't your average bar management role! Phantom Peak isn't your average visitor attraction. It's an award-winning immersive world where storytelling, live performance, technology and hospitality come together, and where guests become part of the adventure.
Following the success of our original venue, we're building something even bigger and more ambitious at Westfield Stratford City. New stories, new characters, new adventures and a whole new world to explore. And at the heart of this extraordinary world will be our bars and hospitality spaces, where great service, atmosphere and entertainment come together.
We're looking for an experienced, hands-on Bar & Guest Experience Manager to help bring it all to life. You'll be joining us at an exciting time, helping to build the hospitality team, establish service standards and get our bars and guest spaces ready for opening. Once the doors open, you'll be responsible for ensuring our hospitality operation runs brilliantly, delivering exceptional guest experiences while maintaining strong commercial performance. It's a unique opportunity to help create a hospitality experience that's genuinely different.
What you'll be doing:
- Leading the operational setup and day-to-day management of our bars and hospitality spaces.
- Recruiting, training and developing a high-performing bar and hospitality team.
- Delivering exceptional guest service in a busy, high-volume environment.
- Managing stock, gross profit, labour costs and commercial performance.
- Overseeing licensing compliance, responsible alcohol service and venue safety.
- Supporting food service operations, including our quick-service food offering.
- Working closely with our Sales & Events team to deliver corporate events and private hires.
- Ensuring our bars and hospitality spaces remain fully integrated into the immersive Phantom Peak world.
- Acting as a senior duty manager and deputising for the Venue Operations Manager when required.
About you:
You'll have significant experience managing busy bars or hospitality operations, ideally within entertainment, leisure, visitor attractions or a similar high-volume environment. You'll be commercially minded, confident managing teams and budgets, and have a strong understanding of licensing, stock control and bar profitability. You'll understand how to balance exceptional guest experiences with strong commercial performance, ensuring our hospitality operation runs efficiently, safely and profitably. Above all, you'll be a visible, hands-on leader who enjoys developing teams, delivering great hospitality and creating memorable experiences for guests. A Personal Licence and experience supporting new venue openings would be advantageous, but are not essential.
Bar & Guest Experience Manager – New Opening in London employer: The League of Adventure Group
At League of Adventure Group, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture in the heart of Marden, Kent. As a Junior Game Developer, you'll have the opportunity to take ownership of your projects while receiving support from experienced team members, ensuring your growth in the dynamic field of game development. With a focus on employee development and a passion for creating high-quality gaming experiences, we offer a unique environment where creativity thrives and every contribution is valued.
Contact Details:
The League of Adventure Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bar & Guest Experience Manager – New Opening in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The League of Adventure Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The League of Adventure Group
Don't be shy about reaching out to The League of Adventure Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar & Guest Experience Manager – New Opening in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The League of Adventure Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The League of Adventure Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
