Account Executive – Groups & MICE

The Account Executive – Groups & MICE is responsible for managing and driving the conversion of group enquiries by coordinating the end-to-end lead process between clients and LHW member hotels. Acting as a key coordination point between clients and member hotels, the role ensures timely qualification, distribution, follow-up and progression of all group opportunities to maximize conversion and revenue generation.

Key Responsibilities

• Support the qualification and handling of group and MICE enquiries in collaboration with the Senior Account Manager, including identifying suitable member hotel options aligned with client requirements.
• Manage and progress a high-volume pipeline of enquiries, ensuring timely distribution of qualified opportunities.
• Coordinate between clients and member hotels to drive responses, track timelines, and ensure smooth progression of enquiries.
• Monitor and manage key deadlines (proposal validity, room block expiry, client decisions) to minimize lost opportunities.
• Maintain accurate tracking and reporting of pipeline activity, ensuring visibility and consistency in CRM systems (Salesforce).
• Support inbox management and day-to-day coordination of incoming enquiries.
• Contribute to CRM data accuracy, including account classification processes and database maintenance.
• Support the planning and logistics of LHW client events (venue sourcing, coordination, materials, on-site support).
• Assist with preparation, coordination, and follow-up of LHW educational initiatives (e.g. webinars, trainings).
• Support onboarding and training of interns, ensuring consistency in processes and quality of execution.
• Identify priority opportunities within the pipeline based on revenue potential and conversion likelihood, proactively supporting conversion strategy.
• Support the Senior Account Manager in managing MICE and selected entertainment accounts, including proactive client follow-up and relationship development.
• Manage a subset of accounts fully to ensure consistent lead flow, uncover new business opportunities and drive conversion.
• Contribute to account development activities, including participation in client meetings, presentations, and strategic discussions.
• Support post-event follow-up, including client feedback collection and identification of future business opportunities.
• Represent LHW and its member hotels at selected industry events, trade fairs, and client engagements.
• Support broader sales initiatives and promotional activities across the team, contributing to revenue generation.
• Show initiative in identifying new business opportunities within existing accounts and incoming enquiries.

Requirements & Experience

• Bachelor’s degree, ideally in Business, Sales, Marketing, or Hospitality.
• 1-2 years of experience in hospitality sales or in hotel/client service-related roles; exposure to luxury or international markets is a plus.

Skills & Abilities

• Analytical and solution-oriented, with a proactive approach to supporting client and team needs.
• Adapts well in fast-paced environments; comfortable managing shifting priorities across internal teams and client-facing tasks.
• Self-motivated and dependable, with the discipline to deliver high-quality work independently.
• Strong written and verbal communication skills, with the ability to engage professionally across teams and client touchpoints.
• Builds trust through responsiveness, attention to detail, and reliable follow-through in support of client service goals.
• Organized and detail-focused, able to manage multiple tasks, timelines, and deliverables effectively.
• Demonstrates solid time management and the ability to prioritize in deadline-driven environments.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word) to support sales documentation, client communication, and internal reporting.

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• Competitive Salary and benefits package.
• Up to $500 for home office setup credit.
• Up to $500 travel credit that supports and encourages our employees’ passion for travel.
• Opportunity to work in a diverse and dynamic environment.
• Professional development opportunities.
• Flexible working arrangements.

About The Leading Hotels Of The World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled with exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. Headquartered in New York City, the company maintains offices in 20 cities around the globe. LHW is committed to offering employees the opportunity to be inspired, grow professionally, and expand horizons as part of a passionate, service-oriented, and collaborative culture.

For more information go to www.lhw.com. For career opportunities go to www.lhw.com/careers.