MS Dynamics CRM Developer (Permanent)

Job Title: MS Dynamics CRM Developer (Permanent)

Main purpose of job: Design, develop & maintain Microsoft Dynamics CRM system

Business Area: IT Business Systems

Company: LCap

Position reports to: Senior Manager, Systems and Technology

The Role

The CRM Developer will be responsible for administering, troubleshooting, customising, and delivering business updates into the business systems with a primary focus on Dynamics CRM and associated add-ons including our Applicant Tracking Systems (ATS) within a high performance culture.

Key Responsibilities

• Work closely with business stakeholders and IT Engineering to find technical solutions to business requirements for the CRM systems
• Continually improve and refine existing solutions as well as propose innovative solutions in response to business needs or improvement opportunities
• Customise D365 CRM solution
• Automating business workflow processes to align with CRM Roadmap
• Develop relevant project documentation including functional and technical design
• Integrate Application Tracking Systems (ATS), HRIS
• Strong knowledge of CRM plugins & workflows
• Provide ongoing support and maintenance for the CRM system, addressing any issues or bugs in a timely manner

Key Impact Measures

• Documentation of existing CRM processes as the basis for Dynamics 365 CRM improvement
• Creation of Solution Design Documents as the basis for design approval
• Customisation & Configuration of D365
• Delivery Velocity, i.e., the number of solutions delivered on a per sprint basis
• Deliver to agreed timescales, or to highlight issues as soon as they arise if likely to affect those timescales
• Improvements of Dynamics 365 CRM solutions into key business areas
• Identification of and introduction of best practice improvements
• Quality of deliverables versus defined development standards

Important Technical Skills

• Understanding of Microsoft Dynamics CRM concepts and architecture
• Knowledge of languages such as XML, SQL, JavaScript, Python, .NET, and C#
• Demonstrable knowledge of data technologies used by Dynamics 365, including Dataverse, Virtual Tables, Azure SQL, and Dual-Write technologies
• Experience with delivering projects using Agile
• Developing Dynamics 365 CRM solutions, including customisations extensions, and integrations
• Strong analytical skills
• Strong written and verbal communication skills

Essential Behaviours

• Strong communicator
• Collaborative mindset
• Good organisation and time management skills
• High attention to detail
• Proactive and able to see risks and recommend solutions
• Resolution based mindset
• Flexible and agile approach to work and deadlines
• Embodying the LCap Group Values

The LCap Group embodies the celebration of how people can make a difference, highlights potential challenges, and provides a clear focus on how leadership can provide the primary value for companies in their pursuit of greatness.

Notice to candidates: The LCap Group will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment.

Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact

For more information on The LCap Group, visit our website here :

London office :

The LCap Group

Savoy Hill House

7 – 10 Savoy Hill

WC2R 0BU, London

At The LCap Group, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued.

When we engage in any employment practice, we are committed to being an inclusive regardless of any protected status.