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For Companies At a Glance
- Tasks: Lead projects delivering leadership assessments to private equity clients and enhance team performance.
- Company: Join LCap Group, a dynamic Leadership Advisory firm driving innovation in private equity.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and client engagement.
- Why this job: Engage directly with decision-makers and make a real impact on leadership strategies.
- Qualifications: Analytical skills and client-facing experience are essential; passion for leadership development is a plus.
- Other info: This role offers a unique chance to work with top-tier investors and portfolio companies.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About Us
The LCap Group is a Leadership Advisory firm, supporting private equity by providing critical leadership; insights, development and change. Innovation and creativity is at the core of our DNA as we continually invest to develop new and more effective ways to support our clients and their leaders in the challenges they face.
We are looking for someone who enjoys client-facing delivery and is motivated by the opportunity to work with high-performing, private equity-backed businesses. If you thrive on engaging directly with decision-makers across the PE ecosystem, this is a rare opportunity to do just that.
We partner with top-tier investors and their portfolio companies, supporting critical leadership decisions from due diligence through to value creation, and exit readiness. Our team combines cutting-edge analytics with high-impact consulting to advise CEOs, investors, and C-suite leaders on what great leadership looks like and how to build it.
We are looking to expand our Customer Success team and strengthen our consulting services.
The Role
As a Consultant within the Customer Success team, you will play a critical role across both pre-sales and delivery. You will deliver LCap’s assessment solutions – PACE and Leadership Dynamics (our proprietary leadership and behavioural assessment tools) – to private equity investors and portfolio companies. Your focus will be on producing high-impact insights that inform leadership decisions, enhance team complementarity, and drive enterprise value.
This role requires a blend of analytical rigour, client-facing delivery, and project leadership. You will manage projects from kick-off through to delivery, while supporting commercialisation and internal capability development. You will work across multiple client commitments, balancing delivery with stakeholder engagement.
Key Responsibilities
Project Delivery and Ownership
• Lead end-to-end delivery of both PACE and Leadership Dynamics projects.
• Manage timelines, outputs, and quality across multiple workstreams.
• Produce and present high-quality reports that inform fund, board and executive-level decision making.
Client and Stakeholder Engagement
• Build and maintain strong relationships with private equity investors, portfolio leadership teams, and internal stakeholders.
• Actively manage the client journey, ensuring clear alignment on expectations and outcomes.
• Provide targeted insights to LCap’s executive search partners to strengthen search mandates.
Product and Commercial Support.
• Support business development efforts by contributing to pre-sales proposals and client discussions.
• Drive commercialisation of your Leadership Dynamics/PACE proposition within the LCap Group.
• Support marketing initiatives and client events that showcase LCap’s capabilities.
Customer Success Consultant employer: The LCap Group
Contact Detail:
The LCap Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant
✨Tip Number 1
Familiarise yourself with LCap's proprietary tools, PACE and Leadership Dynamics. Understanding these assessment solutions will not only help you in discussions but also demonstrate your commitment to the role and the company's mission.
✨Tip Number 2
Network within the private equity ecosystem. Attend industry events or webinars where you can meet decision-makers and learn about their challenges. This will give you insights that you can leverage during interviews and show your proactive approach.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Since the role involves managing multiple workstreams, be ready to share specific examples of how you've successfully led projects from start to finish, highlighting your analytical and client-facing skills.
✨Tip Number 4
Research LCap Group's recent projects and case studies. Being knowledgeable about their work will allow you to engage in meaningful conversations during interviews and showcase your genuine interest in contributing to their success.
We think you need these skills to ace Customer Success Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles and project management. Emphasise any previous work with private equity or leadership consulting to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your understanding of the private equity landscape. Mention specific examples of how you've driven value in past roles, particularly in leadership or consulting contexts.
Highlight Analytical Skills: In your application, emphasise your analytical skills and experience with data-driven decision-making. Provide examples of how you've used analytics to inform leadership decisions or improve team performance.
Showcase Relationship-Building Abilities: Demonstrate your ability to build and maintain strong relationships with clients and stakeholders. Include examples of successful collaborations or projects where you engaged directly with decision-makers.
How to prepare for a job interview at The LCap Group
✨Understand the Company Culture
Before your interview, take some time to research The LCap Group's values and culture. They emphasise innovation and creativity, so be prepared to discuss how you embody these traits in your work and how you can contribute to their mission.
✨Showcase Your Client Engagement Skills
As a Customer Success Consultant, you'll be engaging with high-level decision-makers. Prepare examples from your past experiences where you've successfully built relationships and managed client expectations, highlighting your ability to communicate effectively.
✨Demonstrate Analytical Rigor
This role requires a blend of analytical skills and project leadership. Be ready to discuss specific projects where you've used data to drive decisions or improve outcomes, showcasing your analytical thinking and problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your project management and delivery skills. Think of situations where you've had to manage multiple priorities or navigate challenges in client engagements, and be ready to explain your approach and the results.
