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- Tasks: Be the friendly voice for customers, helping them with their queries.
- Company: Join a leading property management organisation in London.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Why this job: Make a difference by enhancing customer experiences and sharing your ideas.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Opportunity to grow in a dynamic and friendly workplace.
The predicted salary is between 25000 - 30000 £ per year.
We are working alongside a leading property management organisation based in London and they are seeking an additional customer services advisor for their busy and friendly team. The successful individual will be responsible for providing the first point of contact to all customers assisting them with a variety of queries.
This is a hybrid working role which will require you to attend the London office two days per week. The customer services advisor will communicate with customers over the phone and via email and answer enquiries relating to a wide range of topics. Ideally, customer enquiries will be answered and dealt with in the first interaction where possible ensuring that the company values are met at all times.
A key focus of the role will require you to contribute ideas and feedback in areas where customer service can be improved. The successful candidate will possess outstanding customer service skills, ideally through having worked in a contact centre previously. Experience of working in the property sector is desirable, however this is not a prerequisite. Enthusiasm is essential coupled with first class communication skills.
Please apply now for more details.
Customer Service Advisor in Slough employer: The Law Support Group
Contact Detail:
The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the property management organisation. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer service scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show enthusiasm! Employers love candidates who are passionate about the role. During your interview, let your excitement for helping customers shine through. Share examples of how you've gone above and beyond in previous roles to assist customers.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application. Plus, it shows that you’re proactive and keen to join our friendly team. So, what are you waiting for? Get your application in!
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service, especially if it’s from a contact centre. We want to see how you’ve handled queries and provided solutions, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention your enthusiasm for the role and how your skills align with what we’re looking for in a Customer Service Advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at The Law Support Group
✨Know the Company Inside Out
Before your interview, take some time to research the property management organisation. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might encounter in this role. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to handle queries efficiently.
✨Showcase Your Communication Skills
Since the role involves communicating with customers over the phone and via email, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as friendly and approachable.
✨Bring Ideas for Improvement
The job description mentions contributing ideas for enhancing customer service. Think of a few suggestions based on your previous experiences or observations. Presenting these during the interview will highlight your proactive attitude and commitment to improving the customer experience.