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- Tasks: Support customers with enquiries via phone and email, ensuring a positive experience.
- Company: Join a leading property management organisation in London with a friendly team.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a supportive environment with opportunities to contribute ideas for improvement.
- Why this job: Make a real difference by enhancing customer service and solving problems.
- Qualifications: Previous customer service experience is essential; contact centre experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are partnering with a leading property management organisation in London who are looking to recruit an additional Customer Services Advisor to join their busy, friendly, and supportive team. This is an excellent opportunity for someone who enjoys helping people, solving problems, and delivering outstanding customer service in a fast-paced environment.
As a Customer Services Advisor, you will act as the first point of contact for customers, supporting them with a wide range of enquiries via phone and email. You will aim to resolve queries efficiently at the first point of contact while delivering a professional and positive customer experience at all times.
You will also play an important role in identifying opportunities to improve customer service processes and contribute ideas to help enhance the overall customer journey.
- Handling customer enquiries by phone and email
- Providing accurate and professional support
- Delivering excellent customer service at all times
- Supporting continuous improvement within the customer service function
Previous customer service experience is essential. Contact centre experience would be advantageous. This is a hybrid role, requiring attendance at the London office two days per week.
Customer Training Support Advisor employer: The Law Support Group
Contact Detail:
The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector or customer service field. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you’d handle them. We want you to shine when they ask about your problem-solving skills!
✨Tip Number 3
Show off your personality! When you get the chance to speak with potential employers, let your passion for helping people come through. They’re looking for someone who fits into their friendly team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Training Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Training Support Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've solved customer issues in the past. We love candidates who can demonstrate their ability to think on their feet and deliver outstanding service, so don’t hold back on those success stories!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Use clear language and avoid jargon. We’re looking for someone who can communicate effectively with customers, so let your personality shine through while keeping it polished.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly and supportive team!
How to prepare for a job interview at The Law Support Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the importance of delivering outstanding service.
✨Familiarise Yourself with the Company
Do a bit of research on the property management organisation you're interviewing with. Understand their values, mission, and any recent news. This will help you tailor your answers and demonstrate your genuine interest in the role and the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples of how you would handle enquiries or complaints effectively. This will showcase your problem-solving skills and ability to deliver a positive customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for improvement within the customer service function, or how success is measured in the role. This shows your enthusiasm and willingness to contribute to the team's success.