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- Tasks: Assist customers with enquiries via phone and email, ensuring a positive experience.
- Company: Join a leading property management organisation in London with a supportive team.
- Benefits: Hybrid work model, professional development, and a friendly work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and improvement.
- Why this job: Make a real difference by helping people and improving customer service processes.
- Qualifications: Previous customer service experience is essential; contact centre experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
We are partnering with a leading property management organisation in London who are looking to recruit an additional Customer Services Advisor to join their busy, friendly, and supportive team. This is an excellent opportunity for someone who enjoys helping people, solving problems, and delivering outstanding customer service in a fast-paced environment.
As a Customer Services Advisor, you will act as the first point of contact for customers, supporting them with a wide range of enquiries via phone and email. You will aim to resolve queries efficiently at the first point of contact while delivering a professional and positive customer experience at all times.
You will also play an important role in identifying opportunities to improve customer service processes and contribute ideas to help enhance the overall customer journey.
- Handling customer enquiries by phone and email
- Providing accurate and professional support
- Delivering excellent customer service at all times
- Supporting continuous improvement within the customer service function
Previous customer service experience is essential. Contact centre experience would be advantageous. This is a hybrid role, requiring attendance at the London office two days per week.
Customer Service Advisor - Training employer: The Law Support Group
Contact Detail:
The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer service scenarios and how you would handle them. Being able to demonstrate your ability to resolve issues efficiently will set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or an email, make sure you convey your thoughts clearly and professionally. Remember, as a Customer Service Advisor, you'll be the first point of contact for customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Training
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've successfully resolved customer queries in the past. We love to see how you think on your feet and deliver outstanding service, so don't hold back on those success stories!
Keep It Professional Yet Friendly: Remember, we're all about delivering a positive customer experience! Use a friendly tone in your writing while maintaining professionalism. This will give us a taste of how you communicate with customers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Law Support Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This shows that you understand the importance of delivering outstanding service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems for customers in previous roles. Think about specific instances where you turned a negative experience into a positive one. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Familiarise Yourself with the Company
Research the property management organisation you're interviewing with. Understand their values, mission, and any recent news. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your ability to engage with customers effectively.