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- Tasks: Support customers with inquiries via phone and email while improving service quality.
- Company: Leading property management organisation in London with a friendly team.
- Benefits: Hybrid working model, flexible hours, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Outstanding customer service skills, preferably from contact centre experience.
- Other info: Opportunity to contribute ideas and grow within a busy team.
The predicted salary is between 25000 - 32000 £ per year.
We are working alongside a leading property management organisation based in London and they are seeking an additional customer services advisor for their busy and friendly team. This is a hybrid working role which will require you to attend the London office two days per week.
The customer services advisor will communicate with customers over the phone and via email and answer enquiries relating to a wide range of topics. A key focus of the role will require you to contribute ideas and feedback in areas where customer service can be improved.
The successful candidate will possess outstanding customer service skills, ideally through having worked in a contact centre previously.
Customer Training Support Advisor in City of London employer: The Law Support Group
Contact Detail:
The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in City of London
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers over the phone and via email, try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows that you're proactive and eager to contribute ideas for improving customer service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to joining this friendly team.
We think you need these skills to ace Customer Training Support Advisor in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if you've worked in a contact centre. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Training Support Advisor role and how you can contribute to improving customer service. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves communicating with customers over the phone and via email, make sure your application reflects your strong communication skills. We love clear and concise writing, so keep it straightforward!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at The Law Support Group
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about situations where you turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Familiarise Yourself with the Company
Do some research on the property management organisation you're interviewing for. Understand their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you handle difficult customers or how you prioritise tasks. Practising your responses can help you feel more confident during the interview.
✨Show Your Team Spirit
Since this role involves working in a friendly team, be prepared to discuss how you collaborate with others. Share examples of how you've contributed ideas or feedback in previous roles, as this will highlight your proactive approach to improving customer service.