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- Tasks: Assist customers via phone and email, providing top-notch service and feedback for improvement.
- Company: Leading property management organisation with a friendly team atmosphere.
- Benefits: Hybrid working model, flexible hours, and opportunities for personal growth.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Outstanding customer service skills, preferably from contact centre experience.
- Other info: Work in a dynamic environment with a focus on collaboration and innovation.
The predicted salary is between 25000 - 32000 £ per year.
We are working alongside a leading property management organisation based in London and they are seeking an additional customer services advisor for their busy and friendly team. This is a hybrid working role which will require you to attend the London office two days per week.
The customer services advisor will communicate with customers over the phone and via email and answer enquiries relating to a wide range of topics. A key focus of the role will require you to contribute ideas and feedback in areas where customer service can be improved.
The successful candidate will possess outstanding customer service skills, ideally through having worked in a contact centre previously.
Customer Service Advisor - Training in City of London employer: The Law Support Group
Contact Detail:
The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training in City of London
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers over the phone and via email, try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows that you're proactive and eager to contribute ideas for improving customer service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to joining that friendly team in London.
We think you need these skills to ace Customer Service Advisor - Training in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you've handled customer queries in the past, especially if you've got experience from a contact centre. Share specific examples that showcase your ability to communicate effectively and resolve issues.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention the key responsibilities from the job description and explain how your experience aligns with them. This shows us you’re genuinely interested in the position and understand what we’re looking for.
Be Creative with Ideas: Since a big part of the role involves contributing ideas for improving customer service, don’t hesitate to include any innovative suggestions you might have in your application. We love candidates who think outside the box and are eager to enhance the customer experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at The Law Support Group
✨Know the Company Inside Out
Before your interview, take some time to research the property management organisation. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might encounter in this role. Prepare examples from your past experience where you successfully handled difficult customers or improved service processes. This will demonstrate your problem-solving skills and adaptability.
✨Showcase Your Communication Skills
Since the role involves communicating with customers over the phone and via email, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as friendly and approachable.
✨Bring Ideas for Improvement
The job description mentions contributing ideas for improving customer service. Think of a few suggestions based on your previous experiences or observations. Presenting these during the interview will highlight your proactive attitude and commitment to enhancing the customer experience.