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- Tasks: Be the first point of contact for customers, resolving queries via phone and email.
- Company: Join a leading property management company in London with a friendly team atmosphere.
- Benefits: Enjoy a hybrid work model with two days in the office and supportive team culture.
- Why this job: Make a real impact on customer experience while developing your skills in a dynamic environment.
- Qualifications: Excellent customer service skills and strong communication are essential; property experience is a bonus.
- Other info: This role offers opportunities for personal growth and sharing ideas to improve services.
The predicted salary is between 24000 - 36000 £ per year.
We’re working in partnership with a leading property management company based in London, currently looking to welcome an additional Customer Services Advisor to their busy and friendly team. In this hybrid role (2 days a week in the office), you’ll be the first point of contact for customers, providing support across a wide range of queries. Whether it’s over the phone or via email, your goal will be to resolve customer issues efficiently—ideally on the first interaction—while upholding the company’s strong customer-focused values. You’ll play a key part not just in day-to-day service delivery, but also in identifying opportunities for improvement by sharing ideas and feedback to enhance the overall customer experience.
What we’re looking for:
- Excellent customer service skills, ideally gained in a contact centre environment
- Strong verbal and written communication
- Enthusiastic, proactive, and solutions-focused approach
- Previous experience in the property sector is a plus, but not essential
If you’re passionate about delivering great service and want to be part of a supportive and dynamic team, apply now to learn more.
Call Center Representative employer: The Law Support Group
Contact Detail:
The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative
✨Tip Number 1
Familiarise yourself with the property management industry. Understanding common terms and processes can help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your proactive approach and solutions-focused mindset.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Call Center Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles in a contact centre environment. Use specific examples that demonstrate your strong verbal and written communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive approach to problem-solving and how you can contribute to enhancing the customer experience.
Highlight Relevant Skills: In your application, emphasise skills that align with the job description, such as your ability to resolve issues efficiently and your commitment to customer-focused values. Use keywords from the job listing to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at The Law Support Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially if it's from a contact centre. Share specific examples of how you've resolved customer issues efficiently and effectively.
✨Communicate Clearly
Since strong verbal and written communication is key for this role, practice articulating your thoughts clearly. During the interview, be concise and ensure you listen actively to the interviewer's questions.
✨Demonstrate Enthusiasm
Employers love candidates who are enthusiastic about the role. Show your passion for delivering great service and your eagerness to contribute to the team. A positive attitude can make a big difference!
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that assess your problem-solving skills. Think of situations where you had to think on your feet or come up with solutions quickly, as these will showcase your proactive approach.
