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- Tasks: Assist members and the public by managing queries and directing calls in a busy support centre.
- Company: The Law Society, a leading membership body for the legal profession.
- Benefits: Hybrid working, flexible benefits package, and career development opportunities.
- Why this job: Join a supportive team and make a real difference in the legal community.
- Qualifications: Experience in high-volume customer service and strong communication skills.
- Other info: Work in a friendly environment that values equality, diversity, and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
The Law Society is the membership body for the legal profession. Our members are at the heart of what we do, and we're committed to providing ongoing support, training and events to assist them in their careers. The Support Centre is at the forefront of the organisation and will see you liaise with both the public and the profession managing high call volumes and responding to queries that arise via online mediums.
This is a busy and varied role working as part of a supportive and helpful team who adopt the values of the Law Society and care about the service they provide. As Customer Service Officer you will be the first port of call for anyone wishing to speak to the Law Society, directing calls across the organisation. You will be a polite and well-mannered individual with a proven background of working in a high-volume customer service environment.
If you have a positive attitude, helpful nature and want to join an organisation that offers a wonderful benefits package, this could well be the role for you. There are 2 roles available.
What we’re looking for:- You will have demonstrable customer/member handling experience.
- You will have proven experience of providing a high-quality service to a range of customers coupled with the ability to apply logic and common sense when analysing problems.
- You also will have strong organisational, administrative and IT skills as well as excellent communication skills, both written and oral, including negotiation techniques.
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of excellence, trust, clarity and respect. We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
Customer Service Officer (Support Centre) in London employer: The Law Society
Contact Detail:
The Law Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Support Centre) in London
✨Tip Number 1
Get to know the Law Society inside out! Familiarise yourself with their values and services so you can show genuine interest during your conversations. This will help you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling high call volumes, it's crucial to articulate your thoughts clearly and confidently. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events to learn more about the culture at the Law Society. This could give you valuable insights and even a foot in the door!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to the fantastic work they do.
We think you need these skills to ace Customer Service Officer (Support Centre) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role of Customer Service Officer, so don’t be shy about showcasing your relevant background!
Show Off Your Communication Skills: Since this role involves a lot of interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with our members.
Highlight Problem-Solving Abilities: We’re looking for someone who can apply logic and common sense when tackling issues. Share examples in your application that showcase your ability to analyse problems and provide effective solutions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Law Society.
How to prepare for a job interview at The Law Society
✨Know Your Stuff
Before the interview, make sure you understand the Law Society's mission and values. Familiarise yourself with their services and how they support their members. This will show that you're genuinely interested in the role and the organisation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled high call volumes or resolved customer queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or the challenges faced by the Support Centre. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.