At a Glance
- Tasks: Provide top-notch IT support to staff and visitors, both in-person and remotely.
- Company: Join the Law Society's IT Operations team, dedicated to excellent service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a proactive team focused on continuous improvement and compliance.
- Why this job: Make a real difference by ensuring smooth IT operations and enhancing user experience.
- Qualifications: Experience in Service Desk or End User Services and strong troubleshooting skills.
We are looking for an End User Services Analyst to join our IT Operations team, where you will play a key role in delivering a high-quality, customer-focused IT service across the Law Society. As part of a forward-facing team, you will provide both in-person and remote support to staff and visitors, ensuring the smooth operation of IT services across the organisation.
In this role, you will be responsible for managing incidents and service requests in line with agreed service levels, escalating where appropriate and ensuring timely resolution. You will support a range of hardware and software, maintain meeting room technology, and help ensure end user equipment is readily available and fit for purpose. Working within an ITIL framework, you will contribute to continuous service improvement while ensuring compliance with IT security and policy standards.
You will also manage user access across systems, including Active Directory, VPN and business applications, keep accurate records within the ITSM toolset, and support the ongoing development of the Service Desk knowledgebase. Maintaining stock levels of equipment and licensing, in collaboration with IT Procurement, will also form part of your responsibilities.
We are seeking a proactive and customer-focused individual with experience in a Service Desk or End User Services environment. You will have strong troubleshooting skills.
End User Services Analyst employer: The Law Society
The Law Society is an exceptional employer that prioritises a collaborative and inclusive work culture, fostering professional growth and development for its employees. As an End User Services Analyst, you will benefit from a supportive environment that values innovation and continuous improvement, while also enjoying the unique advantage of working in a prestigious organisation dedicated to serving the legal profession. With a focus on delivering high-quality IT services, you will have the opportunity to make a meaningful impact within the team and contribute to the overall success of the organisation.
